It exceeded my expectations, great value for money. I was arriving later than the check-in time and they allowed me do do self check in by sending instructions. Beautiful old building right in the centre of the city (close to the main station, to the main attractions, to the port). Breakfast was very Italian and very nice with plenty of options.

High quality furnishings, luxurious sheets & bath sheet towels, very nice breakfast selection with very fresh coretti, fresh fruit, variety of juices, several kinds of coffee. It was within walking distance of major sights. Messina surprised us with the cleanliness of the city.

nothing

Room was really clean and modern, and even smelled fresh. Amazing lights in the room. Location perfect: only few minute walk both from the train station and from the main shopping street.

Well appointed room, friendly staff, good English spoken. Good soundproofing, I stayed on Saturday night and most of the street noise was blocked out.

The phone number on booking.com is missing one digit, could not call. Forgot to tell the staff, hopefully they read these reviews.

Very modern and clean, the staff were extremely helpful and friendly - nice croissant for breakfast with yogurt and coffee. 5 mins walk from train/bus station and very central to town

Stairs no elevators BUT the staff helped me

Very clean and nice rooms

Check in opens at 15.00 means that the whole hotel is closed until then. It was difficult to reach anyone by phone. This could be informed in advance.

Fantastically renovated, historic building- perfectly organized, spotlessly clean, and very good price per value. Thanks!

The location was fantastic perfect for me near train station and also the Cathedral etc. My room was lovely. I liked I could make a cup of tea any time in the little kitchen. There was an air con unit. Great shower with a big cubicle. All very clean. The building felt quite secure.

I had a problem checking in I didn't get info that the hotel has two locations with check in at the other several buildings away we think this was possibly a mistake on part of booking.com who definitely had my details from other bookings for this holiday but gave the wrong info to the hotel so I got no message from them prior to arrival. The issue was sorted quite quickly but as I was travelling alone and was anxious it was horrible to arrive and think that there was no one there to receive me. There was no safe in the room which I would have liked. I felt quite isolated seeing pretty much no one....I could contact someone if I had a problem but the breakfast was laid out early and was self service and I rarely even caught a glimpse of other guests as there were only 3 or 4 rooms in the part of the hotel in which I stayed. I had thought because there was 24 staff I might see people which would have been nicer for me as a solo guest who was also hoping for opportunities to speak Italian! It was one of the reasons I chose the hotel. Most of my negatives are just miscommunication or misunderstanding possibly not much can be done.