Location, breakfast. We reserved two rooms. Upon check-in, the hotel assigned us very poor rooms – cramped, chilly, very cold bathroom, with an unpleasant odor in the rooms and throughout the floor. However, after we raised a complaint and they reassigned our rooms, both were excellent – spacious, cozy, and bright, warm and good bathroom.

The staff is generally well-trained and assisted us promptly and competently. However, there are also some less-trained staff members. For example - on our last day, we requested a dinner reservation, and the employee made the reservation for an outdoor table without consulting us. Considering that we were a family with a child and it was November, this choice was unreasonable. Consequently, we ended up without a dinner.

I liked the location of the hotel, very central but quiet. The staff at the hotel are welcoming, nice and very helpful. The hotel is clean and smells very good, the room is spacious and very comfortable. Highly recommend for those looking for a hotel in the center but in a quiet area, for those looking for a small and quiet hotel.

What can be improved is the quality of the pillows. They are really uncomfortable. The breakfast is very nice, but the selection is relatively sparse for a hotel that is considered luxurious..

The upgrade to penthouse suite was amazing. The location and having a gym.

Staff were lovely Facilities in the room perfect

Excellent location, very friendly staff, beautiful interior design, superior coffee

The rooms design is a little “style over substance” - it’s gorgeous but the bathroom is full of water after shower for example as there is no partition Breakfast could have been a little more authentic - less packaged food (eg butter and jams) and more fresh Italian foods

The property is small and sophisticated but honestly lacks nothing on amenities or comfort. It is beautifully designed and the service is impeccable. Close to major sights and areas of interest but set in a quiet corner. We went to the spa at Armani and honestly the larger hotels felt no more elegant or better than Casa Baglioni! Beautiful experience!!

Lovely both in appearance and comfort. So clean and tidy with so much attention to detail. Everyone knows you, your needs and is friendly and sincere. Lovely rooftop aperitivo spot, nightly turndown that was comforting and wonderful to return to. Lastly, the final morning of checkout we found out our flights were so delayed we would miss the last flights out on our connection…so we stayed another night and the hotel staff were on it immediately allowing us to stay in the same room at the same rate - so easy and honestly made a tough situation so much better! We enjoyed another full day in Milan with nothing to worry about!!

Staff were exceptional. Beautifully professional and very knowledgeable and pleasant.

Milan is an expensive city but for what we paid (extremely expensive) some small touches were missing. No acknowledgment of my partner’s birthday yesterday which I made them aware of; no effort to assist us yesterday for a late checkout when we had a night flight and it was pouring with rain. Not huge issues but at this high end, these efforts make all the difference.

One of the best hotels in the world and I stay in hundreds of high end hotels a year. The service can’t be topped! The hotel is built in high end quality, restaurant is my favorite in town so far. Will only come here in the future.

Staff couldn’t be tipped by credit card, they really deserve it!

The breakfast buffet was small but sufficient. In particular, you could order omelettes and other hot dishes (for an extra charge). Ristorante Sadler was an exceptional experience, and the chef personally catered for my wife's gluten intolerance and swapped parts of the menu.

This is an exceptional hotel. The people who work there are wonderful and super helpful! Our stay in Casa Baglioni was truly the best one of all before. We enjoyed everything and will definitely book this hotel again for future trips to Milan