Good location - 15-20 minute walk into centre of town, especially nice along the lakeside promenade (although watch out for cyclists who think they are on the Giro d'Italia) and choice of restaurants nearby as well. Excellent breakfast (and Restaurant manager took account of my husband's mobility issues and gave us tables near the buffet) and the one dinner we had in the hotel was good as well (we like to try lots of different places for dinner) with reasonably priced wine and half price aperitifs in Happy Hour. Other pluses were big fluffy towels and complementary bathrobes & slippers. Hessian shopping bag farewell gift on checkout which I unfortunately managed to leave behind.

WiFi was painfully slow but this seems to be widespread in Riva rather than specific to the hotel as we struggled to make hotspots work either. A few niggles - the perennial problem of sunlounger-hogging by the pool (towels & belongings left unattended for hours) as space is very limited and the 6th floor sundeck has few (if any) parasols; there are only 2 small lifts which can result in long waiting times; difficulty in manoeuvring in and out of parking spaces in front car park when large neighbouring vehicles present; no hooks in bathroom (for the lovely bathrobes) and rather small shower cubicle; curtains gathered too tightly so they didn't fully cover the window and hence let in too much light round the edges.

Nice and helpful staff. Tasty breakfasts, really close to the beach. A few minutes to the old town. Pool, towels and useful bags for the beach. And happy hours with free snacks is a nice benefit

Small thing: No iron in the room or ironing room

Room was big and spacious, quite clean, too. Breakfast was magnificent! Loved the balcony, it was a bit too cold and our room didn't have the best view and position, but I guess it just gets better if you chose lake-side view and higher floor. You can borrow city bikes, they also have a place to store your own bikes - it looked pretty safe.

Parking was somewhat small, in the end we parked in a garage, which was quite a project to find, but in the end, car was parked there safely.

Staff was really nice and helpful. Room was comfortable and spacious and location is perfect if you want to enjoy the lake beach and easy walk to the center of the town.

This is not really a negative thing, but something that could be improved/updated - the lift. There is just one for the entire hotel and it is very slow. There is no rush because it is usually for people on vacation, but it can become a bit annoying.

The location of hotel, and the staff were fabulous. The pool area was lovely and clean, and actually warmer than expected! Easy to pop over the road - just 2 mins walk to the lake. Restaurants just steps away or short walk to the old town.

The rooms and bathrooms need updating really. Would like to have had more lunch offerings like a healthy salad option for lunches.

When we arrived they upgraded us to a suite with a lake view, it was great! The location is about 2 min walk to the lake. Great staff and the breakfest is rich and you have many choices

The mattress was a little bit uncomfortable and the elevators are really slow

Breakfast was good

No information about towels no slippers present only one bathrobe provided fire escape not explained unexpected gift of bag not expected

Nice location near the Beach and a short walk from the centre. Free parking, although a limited number of places and a narrow parking lot Nice Breakfast for Italy, with the possibility to squeeze your own juice Effective Air Conditioning

Nothing to dislike.

The hotel was in a brilliant location, staff were amazing and so helpful and the balcony view was like something out of a magazine.

We loved the location of the hotel. It is easy to drive there, close to a lakeside walk with loads of restaurants and a 15min walk from Old Town. Staff were very friendly. We booked the lake view suite which was exceptional! Very clean. Huge room. Big comfortable bed.