Very close to the airport. The staff were helpful. It was newly refurbished so everything was brand new and clean. Hardly anyone was there it was nice and peaceful as it was their week opening.

It’s far from the city, which I didn’t realise at no fault of my own. As the hotel was in its first week of opening it was a bit slack, hardly anything was available which was a shame if your opening this should have been ready. We were unable to use the bar due to no staff, the food menu was limited as again there was no staff. What was available was good however.

Having just endured a few hours of hell at the airport & the rudest taxi driver ever, it was so nice to have the most wonderful/polite/helpful receptionist. Having booked breakfast I realised I would have checked out before breakfast is served. The receptionist arranged a 'packed meal' . Needed a taxi for 0400hrs, the receptionist organised and was considerable cheaper than the one I had taken to get there during the day!!! couldn't have asked for nicer staff, very pleasant surroundings

Nice clean hotel, close to the airport. They provide free transfer during the day, and can order you a taxi for 25 euro at night. We chose it because of the early flight from Malpensa airport.

It was cold in the room, and we didn't find how turn off the AC or how to do it warmer. It only gave us to change for couple degrees, but it was still pretty cold. Also, a bit hard to come from Milan without car. It takes 46 minutes train and 24 minutes to walk(not the nicest area to walk either).

The room was clean, good size, tea/coffee facilities, great shower and cleansing products. Fridge in room, wonderful air conditioning.

The check in service was slow as there were a number of people complaining about slow bar service-the reception staff were the only visible staff and they got pulled into the annoyance of people wanting drinks. Really not fair on the reception staff as they were distracted and overloaded. Please improve visibility of people on the floor at peak times!

Breakfast is pretty average but has all basic options. Our room was clean, modern and quiet. Very close to the airport, 15 min by car. Several very good local (pizza) restaurants, which can be reached in 5-10 min drive. The staff is very helpful and approachable. Free parking on the site.

Nothing in particular. Surprisingly, the hotel has a quite low rating on booking.com and had not many visitors during high season.

Modern design. All was clean and tidy. Shower liquids perfect.

One waiter/barteneder at the evenings, should go and ask by myself to get something. Please, fix that! And also in my room was not possible to switch off AC. It was cold and rainy outside and inside was more cold. Please also fix that! Maybe heating option would be more preferable than only AC.

Remodeled rooms are clean efficient and comfortable. Desk staff were friendly and helpful, Restaurant was slightly limited, but good and well presented by attentive staff. Comprehensive breakfast with friendly staff.

I think the very efficient Lady on the desk could use somebody to answer the phones whilst she deals face to face with the guests.

The staff were very accommodating as we had a very late check in due to delay in our flight. The kitchen staff accommodated us with a late meal after closing time. The room including the bathroom/shower area was a good size for the two of us and the bed was comfy. The room also had a closet area which was a nice plus.

No complaints here.

Nice and helpful staff. Close to the airport. Comfy beds.

Me and my family rented 3 rooms. The AC wasn't working as it should be in all 3 rooms when we arrived and it was hot (around 30 C). But the staff offered us fans to help comfort us. That was the only negativity in the property. They should do maintainance to the AC regularly.

Modern and welcoming structure. Clean and helpful staff. The breakfast buffet is excellent but above all the choice of à la carte dishes for dinner is very good and tasty. Convenient location to reach the Malpensa terminals, it also has a free shuttle service and parking.

Nothing