Staff, facilities and the view is fantastic. Spa was luxurious. Food was great both at breakfast and dinner. We were very happy with our stay at Hotel Wolkenstein. Ski slopes were accessible both by shuttle to two different ski lifts and by walking to saslong 400m. As for hiking - right by the hotel goes by the bahnweg trail. Also hotel surprised us with included cake hour, finger food hour at the bar for the guests and there was live music one night.

in bathrooms there could have been more toiletries then just shampoo.

Very good hotel, lovely staff, great location, breakfast and dinner were plentiful and we'll cooked and presented.

Room lacked some basics. No tea/coffee making facilities. Lacked space to put things as only one small table.

We chose the half board option (which was very good value) and the food was fabulous. The staff were all very friendly, the ski shuttle service and the health suite was excellent.

We would have liked Tea and coffee making facilities in the room . The ski locker was great but we didn't realise that there was a charge for this until we paid the bill.

Nice facilities & great soundproof windows.

Jacuzzi & saunas can be used only between 15-20h....that donesn't make sense

this hotel exceeded my expectation! definitely not just a 3 star hotel. the facilities are great, location is perfectly in the town center, accessible to bars, restaurants, shops, and even local tourists spots, rooms are squeaky clean! thanks to our wonderful cleaning lady! the staff are very professional, they really know what they’re doing especially the barman and the head waiter Alin in the restaurant. these 2 really made an impression on me & my family. they’re excellent at what they do and we fo love to drink and dine in the hotel bar & restaurant for this reason.

gym opens very late at 8am. I’m an early person, i go to gym at 6am

We loved every part staying in this hotel, one of the best hotel experience iv had..i have injuried my shoulder while sking and the stuff help me alot.. the stuff was very professional, helpful, and most importantly good people!! Every one of the stuff, reception, restaurant, bar, cleaning stuff. The breakfast was great, fresh, and a lot of variety, and the dinner also was brilliant. The spa was superb, its much much better than it looks at the website or at the booking website, which is a shame!! It has 3 jacuzzis, 1 out door heated pool, and many saunas, great gym, Perfect location, spectacular view of the valley. You realy dont need more than this!! Definitely will come back

Nothing

Excellent service, wonderful location and amazing view of Sassolungo from our balcony. The bed was very comfortable with nice firm mattress and fresh smelling beddings, especially after a long day of hiking. The amenities were amazing - on one of the rainy days we stayed in for the jacuzzi instead. The breakfast was excellent, with freshly made eggs however you like it delivered to your table. Highly recommended as a base for attractions around the valley.

Nothing really! We were concern about parking as the parking lot in front of the hotel was quite full everyday when we came back to the hotel but we did manage to snatch the last spot. They might have other parking but we never had to ask.

I can highly reccomend Wolkenstein grand hotel. Everything was perfect. The wellness area was much bigger then we thought it would be. There are 3 whirlpools, big pool, saunas...Only one thing we would change about the wellness area are the opening hours, cause it's open only between 14-19h. Breakfests were really rich and everything was very delicious. Ski room system is very smart, stuff was very nice, helpful, kind, the bar area was also great, we had a few really good cocktails there. Also there is a hotel shuttle that take us to the nearest ski areas, which was great because we didn't have to take a car or ski bus. We were very satisfied.

Wellness could be open longer.

Perfect location, kind and helpful staff, the room was spacious and quiet this time. Food was good, but not as good as last year.

Tons of shrieking children in the pool for whole day, up to 18:30. It was difficult to find free hot tub, because it was occupied with the same people all the time.

Excellent location away from Main Street but close to bus stop and shopping. Tastefully decorated rooms and restaurant. Nice linens and robes/slippers. Restaurant had a wonderful chef and servers (thank you Stefano!) The menu was varied and delicious with 4 - 5 courses. We could enjoy the spa, pool, rent bikes on property. The front desk staff (Alex and Nicola) were superb! - friendly and there to help with any questions. Ortisei and other towns were a short free bus ride away. We really enjoyed our stay!

If I was very picky, I would say housekeeping could very slightly improve. Some days it seemed the bed was made but all some used towels or trash wasn’t completely done.