The lady that checked us in was super sweet and helpful. The location was great and the hotel was very tastefully decorated and welcoming. Breakfast was a decent hotel grade breakfast

The cost. Very expensive for what it was. Plus they put an additional hold on your card even if you prepay. We had to ask for extra blankets and pillows for the pull pit since there were none in the room. The beds weren't super comfy either, which I wouldn't complain about but if I'm paying $200 per night for a basic room, the bed should be comfortable. The TV also had issues- only a handful of channels came through and the phone in our room didn't work.

My son had to report to hotel for training. This is a 12 hour drive from where we live. After several on road delays. We finally made it after my reservation time. I was still able to get a room for me and my son's. The front desk person dieon was a God send. I asked about my son training reservation for the next day. She was able to find it and relay it to the next shift that he would like to continue to stay in the room we checked into. He will be training with the railroad for 3 weeks. I feel comfortable with his stay at the hotel. Less stress for me!

the property was nice.

when we arrived to check in at 3;00pm it took them forever to get us checked in took 45 minutes. we were tired and it was very aggravating. we asked about pets were told no pets. my husband is very asthmatic. so we said second floor if there were pets they are usually first floor. we find that there were two dogs and on second floor but were told if there were any service dogs they would be third and fourth floor. so I feel we were lied to.

It was clean. I like the half wall divider that was in between the bed and the pull out couch sort of separating the sleeping areas (but still let light through). I wish more hotels would do that. Staff was accommodating and kind. Breakfast didn't suck, I appreciate that.

Our room had no hot water at all. We tried at different times throughout the day and messed with the settings, etc. We had to take cold showers, but our friends in a different room said their's was so scalding hot, they tried and then got out and their family skipped showers. Such a nice hotel but a usable shower is necessary.

The room was clean and quit large. A little stark for my taste but that's not an issue. The bedding was very nice. Refrigerator was nice and cold. Shower was good. Front desk staff were very helpful.

I had a particular issue with my reservation that I needed addressed by a manager. I tried from 4:30 pm on Friday April 29 until Monday 5/2 at 8:am and there was NO manager on duty. I wrote a message for the manager on Friday via Booking.com link who stated the Hotel would be in contact with me within 48 hours. This did not happen except for a boiler plate welcome e-mail. Because of confusion when booking and credit card issues I needed to cancel and re-book my one night stay on May 1. Booking.com was willing to cancel but Comfort Inn clerk said only a manager could do this and there were NONE until Monday at 9 or 9:30 am. By that time we had checked out and it was a moot point. What kind of business has multiple Managers on staff but none working weekends?

Location was in a great area. Close to restaurants, other hotels, shopping (Walmart, TJMaxx, Hobby Lobby). The room was spacious for my family.

Busy highway area. Phone in room did not work. No linens for pull out sofa bed in room, but I went to front desk and linens were provided.

The room was exceptionally clean, roomy, and comfortable, and very convenient to interstate, but quiet. Staff very friendly, helpful, and efficient, bed comfortable. Breakfast was adequate. Would definitely stay here again when travelling, very pleased with facility.

Really have no complaints.

The staff was present and friendly. Very clean and great aroma in the lobby.

The bathroom toilet didn't have enough pressure to flush tissue or if you needed to pass a bowel. We had to use the general restroom near lobby. The issue wasn't addressed. Never heard from property to compensate.

The room is spacious and extremely comfortable

The bathroom tub dripped after just 1 shower, I couldn't connect my phone's Bluetooth to the smart tv, the tv had no information on the guide, and there were small remnants of hair left in the bathroom sink. Lastly, the breakfast could have been better. The bacon was only pork without a turkey option, and the biscuits were tough.

The room was clean with standard equipment

The staff charged my card, when we were still discussing difference in online pricing and we haven't concluded yet, but when I asked her, she told me she already charged me the higher price.