Really clean, beautiful and modern hotel. Felt luxurious (: Staff were really calm and friendly. They genuinely looked happy and pleasant Hotel was well kept. A bag and straw sandals were provided in each room for guest to use at the pool or beach (which was really thoughtful!) At the pool, towels were provided to us readily.

Playroom toys could be more updated... Wanted to order their famous bingsu but there was no seats available at their lobby area (where the bingsu is served) and they didnt allow us to bring it up to our room....so sadly didnt get to try it.

The hotel is very new (or at least it looks like it's been recently built) everything is very nice and clean with fantastic staff who did everything possible to make the stay as perfect as possible. The pool staff / lifesavers looked after us every day around the pool and made sure we always had fresh towels and cold drinks. Breakfast was amazing - lots of choice and all very fresh and tasty. The staff in Bistro M and at breakfast was also great - always smiling and happy to assist. The whole experience was brilliant from the minute we walked through the main door to walking out through the same door on our way back home. Will definitely be back.

The pool options were great. Poolside DJ one afternoon was super. Well optioned rooms with a great view. Breakfast options were vast. Friendly staff. Clean rooms I appreciate Concierge was helpful and had a good sense of humour

Limited food options around the pool No Bahn mei at breakfast Breakfast food I would normally expect to be served hot was not - yes I understand this is a buffet and difficult when serving such high numbers.

Everything was amazing, from the welcome cakes to amazing breakfasts, unbelievable staff and a thank you tray of macaroons as we were long staying guests(5 days) we were also the only European people there and everyone was curious ( and very friendly) to know why we had chosen a Korean hotel. The whole experience was absolutely fabulous and would highly recommend Shilla monogram to everyone . The pools were fab and the hammocks by the beach divine. Well done to a great team.

There was nothing that could be improved.

Nice breakfast with lots of options, nice design and atmosphere, great staff that go out of their way to help you. 4 different pools of all sizes and depth for the whole family, great beach access, nice hot jacuzzi bath and sauna.

Maybe not enough vietnamese food options in the restaurant (especially a la carte) The sauna is turned off when no one uses it, so you need to wait a while before it becomes hot enough.

Hospitable and polite staff. It was very comfortable to stay. Very nice view from our room. I could chill out at balcony. Also I'm very happy to use Sauna. If you want visit Danang city center and Hoi An, the location is good choice for you.

Regarding Sauna, cold bath is not actually cold. It was 33℃. It would recommend to be 20℃. The breakfast staff who was be noodle section, she was very unfriendly....

Honestly one of the best places I've stayed. The attentive, detailed service, everything has been considered and is provided. The accommodation, the facilities, the staff, the gardens, the food were outstanding. Additionally, the other guests were considerate and shared graciously. It was never loud, and it was easy to find your own space.

At one point I needed sunscreen but there is no resort shop available and I needed to go into Da Nang to buy it.

Service was impeccable. Staff could converse very well in English and were all eager to assist.

Unfortunately there were large groups of guests with kids shouting and running around during meals. Good thing was the staff apologised for the noise. It wasn't necessary at all but this shows the quality of staff working in the resort. Bravo.

fantastic stay! was just out of Da Nang and Hoi An which was great because it was nice and quiet. facilities were amazing. the sauna and spa were great. would stay here again and again!

The facilities and staff are excellent.

The location was a bit further than I expected from the central part of the city beach area