Breakfast is phenomenal here, location is excellent to get to anything in the Itaim or Vila Olympia areas which can be challenging. Loved the free parking and the Pool area also.

WiFi Internet speeds are very slow, around 8mbps. this should be increased to at least 20-30 mbps for a hotel of this caliber and seeing as how it is targeted towards business travellers.

Very great location, next to the mall, next to several restaurants, very safe zone. Staff service excellent, helpful all the time and proactive !! Nice breakfast. Great pool.

Structure of the bathroom was rare, transparent doors. Before arriving to the hotel I had some questions and I called the all the telephone number (website, booking reservation confirmation, etc.. ) and nobody answered.

welcoming at reception, room service, facilities, politeness of staff, fast wi-fi, quality of products in the room, diverse products in the minibar, good breakfast and nice dining area, good and secure location

elevator can be faster, but this is really not a big deal, and perhaps in depth cleaning of rooms can help keep them in a good shape over time

The location was fabulous. The restaurant provided delicious and expansive breakfast and lunch buffets, yummy! Service staff in the restaurant and the front desk staff were lovely; very helpful, friendly, and patient in spite of often being very busy. The hotel has a lap pool separate to the pool for guests to lounge in.

The elevator key cards were problematic, we didn’t have a single day where we didn’t have to get them re-keyed and a few days where we had to do it more than once. The hallways to the rooms are a dark decor, and the bathrooms in the King Suites are glass boxes in the room, I prefer the bath and toilet to be a separate room.

Friendly and helpful staff that spoke fluently in English. Amazing gym with lots of room and good range of equipment. Big breakfast buffet. Located in a great, safe location for international travellers.

We needed to adjust our booking and the process took longer than supposed to, but was eventually solved to our satisfaction, so not a big deal overall.

The breakfast and the team - fantastic!

I cannot think of one. You performed fantastically well. I appreciate the guys and the ladies at the reception - all good people. It was a good experience for me and most especially my wife.

The room was cozy and the payment method was easy. The staff were nice and helpful.

My personal card was charge, even the payment was done by my co-worker. I was settled immediately.

Modern hotel well equipped with own restaurant and plenty of choice for other restaurants and bars in the vicinity.

The TV remote controls and the difficulties in their utilization.

- Friendly and helpful staff - Large and comfortable room with large desk and good chair - Great breakfast with large choice of delicious food - Great location for business travel in Vila Olimpia

Everything was good!

Confortable room and the staff was very professional. It has a nice indoor pool for long distance swimming.

The gym is quite hold. Booked the hotel mostly because of the gym but the machines need to be replaced.