Remodeled hotel, good facilities, clean, good size rooms, friendly staff, extraordinary location. It has a nursery for children, which is a very good idea to complement a family stay. The breakfast buffet was the best, very wide variety and quality.

I would improve the lunch and dinner menu. The offer is not at the level of the hotel. In addition, there are more offers for water sports (they only offer kayaking and they are paid separately)

Price was great and the location.

You should be allowed more than one towel for the pool. They take your room number so it shouldn’t be an issue to return them. When check out comes it would be nice to still have access to the pool since the bags are in custody. Not much to do with so much heat. AC is very important in the restaurant. The weather is so hot that it makes the pleasure of enjoying a restaurant a horrible one when you don’t stop sweating.

Location Rooms were ok, good sheets, shower, etc

Lack of maintenance Elevator failed and just one tiny one for the whole hotel Swimming pool didn’t have proper clean up and paint was in bad shape. Bad quality of exterior chairs most of them broken, and people “reserved” them for hours even they were not there. I believe the hotel needs to invest more on quality terrace furniture.

Amazing place, very caring staff. Once again only one person spoke English, which seems like a huge missed opportunity. It wasn't spotless, but clean enough to not care, room was nice, food was ok. Didn't use the gym/spa/pools.

Didn't get the lake / vulcano view. only a dirty roof and some poorly maintained buildings.

The location is good , nice breakfast

Hot water in shower took a bit long

Wonderful hotel, with beautiful sceneries around, clean, safe and friendly staffs.

the upgraded rooms, main whole,

breakfast, basic, no much variety of food

Breakfast was good, the spa pool was very nice and the view was awesome. The receptionist and staff were polite and helpful.

There was a lot of noise in the hallway, even during the night. We called the staff, but to no avail. The restaurant food is outright bad, I recommend eating on any of the venues outside of the hotel.

Staff Kindness at the SPA needs improvement

LA Vista

restaurante y bar