Everything. From the moment you walk in, the staff is very attentive and cheerful. Everyone smiles. I forgot that I booked dinner too so It was nice surprise for me. Dinner was interesting, you have 70min to dine in and this is due to free flowing alcohol. Just wow. Havnt seen that in any Japanese hotels before! It was bonus for sure! Food was good. Didn't use the onsen but they have 3 of them. Many different facilities and only 4min away driving from the station (I took a taxi $6). The best was the view!! My room was facing opposite way from Mt Aso and I actually preferred it coz it was not only stunning but also you can watch sunset and train passing by from this side which was a highlight for me. Room was very spacious and the Tanami area was great. Love it a lot

-Private onsen -Had a great time at the pool (if you do not book directly with the hotel, you need to pay 750 yen each, but definitely worth it). Went at night and had the whole pool to ourselves. Several different jet pools and a massive sauna with a tv inside! -Beautiful views of the national park outside our window -Huge room with western style beds and a lovely area with tatami mats

incredibly kind staff, very baby/kid-friendly, substantial mix of various onsens and pools, free laundry if you bring your own soap, very good food with ample choice in the restaurant both for breakfast and dinner

The property is clearly dated and lives off one day tours, which means there is a high-turnover, considering that Stress the front desk and restaurant staff are under each day, this is a well oiled machine!

I feel a bit concern of resort quality by reading review from many sources. But it is over my expectation, resort is great with super value price. Resort is big with many facilities: hot springs, pool, restaurant, shop with great scenic of Aso mountain. Room is also great with restroom and bath inside (yes many hotel or ryokan have no bath include if they have onsen in public but with this hotel u have option for clean urself)

Resort is big. You can feel a bit tired to walk from lobby if ur room is deepest part of the resort. Only heater mode for air conditioner, no cool mode.

A very large hotel & Spa. Room was spacious, beds comfortable. A/C quiet. Lovely deep bath with good hot shower. Room cleaned daily with clean towels. Spa was nice, as was pool. Location a 15 min walk to station. Quiet area. Nice view of mountains. Staff very polite, but impersonal. Nice that there were jackets, kimonos and slippers provided, handy for the spa and pool.

A little too impersonal

The breakfast had a good selection of food and drinks. The dining area was spacious. The spa pools were well-maintained, and the towels and toiletries were adequate.

There was no shuttle service to the Aso train station. A shuttle service to and from the station every 30 minutes or 1 hour would be good.

Almost everything : - the bedroom was awesome, very clean, very spacious. - the staff was welcoming, kind and at our service - the onsen was very clean and the rotenburo very beautiful - 5min by walk from Cuddly Dominion - the combini just 5min away - the buffet was OK

The location is 15/20min by walk from Aso Station, up on the top of a hill

AYCE dinner and breakfast buffets - including 9 types of unlimited sake and shochu! Quality and offerings of food were great. The place also has 2 onsens with mountain / caldera views which were so peaceful in the morning! And another one with an outdoor space. Finally, I loved the Showa era retro vibes.

Very family oriented loved the choice of Yukata and obi

A bit of a faded facility our view was limited by the new building in front of us Buffet expensive but a great deli within walking distance. THERE ARE LUGGAGE LOCKERS AT THE ASO STATION that will fit a large suitcase , if you want to check out and take the valcano tour

Miuntain View, Hot spring, Hotel crew is kind

distance from train station is 15-20min for walk, so notice is needed