Room was excellent. The public bath was also very nice. Location perfect, just next door to a Family Mart and very close to lake rental hire facilities. Buffet breakfast food was good.

It was a buffet breakfast which was very crowded. This was the ONLY ONLY thing I didn't like about this hotel. Having said that, the food was yummy. I just hate queuing LOL! Next time I will not book breakfast.

Very soft comforters. The robes were excellent

The walls were a little dirty with fluids in the room near the bed and sink area. Tattoos are not allowed in the Onsen area here.

The room is very clean, there were even welcome bottles of mineral water and a selection of tea sachets.

Yamanaka Lake which was the main reason we traveled to the place was obscured by the tall trees.

The room is super big and clean. Plenty of space for putting luggages. Lighting is sufficient and bed is comfortable. Public onsen is also available at night until 24:00! Family mart is just downstairs in the hotel.

The TV is in a position where you can really use it. Fridge has to turn on ourselves, so make sure to turn it on before putting items inside. We stayed in new hotel wing, and has to walk to old building to use the onsen. Most of the shops close early in the area, so if you want to chill, buy own drinks and chill at tatami area in your own room.

good staffs, clean, nice location, comfortable

The beds were really comfy, there was heater, nice hot shower, good fast WIFI, and the onsen/hot spring was the best! Especially the outside part was beautiful and really relaxing. The breakfast was also very tasty! The salmon was cooked well and was really tasty, it wasn't bland tasting. They also had udon noodles which goes really well with the salmon. There was also siomai and cereals, fried dumplings and other Japanese food. There was also free coffee/tea and apple juice/orange juice. The staff was also polite and very nice people. The location is a 10! Right in front of the lake Yamanaka and it's just so nice to walk around the area, so beautiful with a lake that looks like a sea with swans and Mt Fuji as the backdrop. Will definitely recommend!

That my stay was too short; 3 days went so fast here!

Great location if you want to hike Mount Fuji! Best breakfast, but you just had to pay extra since breakfast wasn't included in the room rate. Worth it though. Very friendly staff, 50% knew English so that was helpful. Also a beautiful lake front view, you walk out front and you're there.

Little pricey, but makes sense for how great the location is

Cleanliness & the hot spring bath

There was no food or restaurant in the hotel but due to pandemic understandable However there was a convenient store & great restaurants nearby too

Meals are delicious. Becides, toilet is separated from bathroom, that was nice. What's more, you can see Mount Fuji clearly from higher floors.

If there is a bag or basket to carry the clothing for hot springs, it would be nicer. I've been to several hot springs but Only this time I couldn't feel the smell of sulfur, though it's still very comfortable.

the room size! also the view is nice.

nothing special