Location on river and green belt area, quiet and big Tatami Room. Meals were excellent.

Not too much apart from booking our own cypress spa bath - only to find it was a small box thing in tiny shower room. we’re under impression it was a pool outside room on edge of river but those were in public area for all to use. But room was big and very nice though.

This hotel was a very pleasant surprise in many ways. It's a thirty minute shuttle ride from Kaga Onsen Station (be sure to reserve the shuttle ahead of time). We reserved a room with our own open-air bath, which was awesome! It was very relaxing. However, the best was yet to come - the public outdoor onsen was THE BEST we've been to. Very nice and the view in the morning is gorgeous! We decided to have an early dinner. This hotel is a little bit different from other hotels that serve dinner, but it was interesting and actually nice. You help yourself to your own drinks (except sake) and tempura - but you can drink and eat as much as you like. For breakfast, you help yourself to your drinks and salad. Although the food is good, it is nothing exceptional. There were several delightful surprises which we immensely enjoyed. The first was the taiko drums performance in the lobby in the evening. It was AWESOME!! Eat an early dinner so you will finish in time for this performance. We enjoyed a pudding snack while waiting for the taiko performance. In the morning, tokoroten was provided. Both snacks were great! If you have time, take a walk through the little onsen town. Although it's small, it's quite nice and interesting.

The waitress serving our table during dinner was in a rather sour mood. We noticed she was the same towards other guests. She was also there in the morning, with the same poor attitude. Her sour mood affects your mood so your meals are not as enjoyable.

This onsen town is so incredibly beautiful with its mountains, the river and of course the hot springs. Staff at the hotel were very efficient and lovely. One of the best parts about our stay was the coupons they gave us to use around the town. We tried local sake, beef croquettes from an awesome local butcher, soft serve and more. The onsen hotel itself was beautiful, the views are amazing and it was kind of empty when we went which was a bonus. Highly recommend booking the 45 min private bath session in the hinoki bath. It’s beautiful. Incredible traditional Japanese meals, lots and lots of food so come with a big appetite. Dinner came with all you can drink and all you can eat tempura. There were also lots of bonus things to enjoy in the hotel too eg happy hour, free pudding at night, free local desserts at certain times, free coffee and tea in the lobby. Also the shuttle bus to and from the station was awesome.

You couldn’t use the onsen between 10am and 2pm, I guess for cleaning. We just used that time to explore the town, go on the beautiful forest walk along the river and use up our coupons!

The Kaiseki dinners were very good which included all you can eat shrimp and vegetable tempura including whole eggs in tempura and free beer and soft drinks. The individually served Japanese breakfast was a real treat because many other ryokans unfortunately now serve buffet breakfasts. The staff who served the Kaiseki dinners and breakfasts were excellent!! They were very friendly and caring.

The carpets in the hallways and lobby need to be replaced because they were old and stained. Ot would definitely help English speaking guests if there were more English written brochures and handouts at the front desk because many of the staff at the front desk have difficulty communicating in English.

The room, onsen and dinner were amazing. I can’t explain the beauty of the place completely in the nature. Amazing place!

We had a less nice meeting with a lot of green bugs inside our room. It was really disgusting but I have to compliment the staff that managed the whole issue with a lot of respect and immediately. We got a free private onsen as apologies and the room then was perfectly cleaned up by those animals. Inconveniences can always happen and in this case the staff was really positively reactive. My only suggestion would be to do not open the windows when you clean the rooms to avoid the insects to enter.

The location was ideal. The room was comfortable well provided with snacks, fruits and drinks. It had a great river view, and it was relaxing hearing the river water flowing. The attached open air onsen was really great and allowed us to soak in the warm water from the hot spring and enjoying the view of the river and trees. Very relaxing. Dinners and breakfast were provided and very elaborate and well done; it was very good. And thanks for the bento set which was thoughtfully packed for us when we checked out to go to the airport.

Everything was good!

Staff was friendly and helpful, going out of their way to make sure we had a lovely stay! The room was spacious and had a beautiful view of the gorge. They set up the beds for you each evening if you pick a Japanese style room (which you did) and even offer to pack it up for you each morning as well. In the room, on top of the listed amenities, they provided a tea set so you could make a fresh cup in the morning as you overlooked the gorge. It also had a lot of natural light, which I love! There were also lots of services that you could use, onsens (private and public), suggested shops, spa options at their sister hotel, and additional tours. My husband and I used the private rock onsen and it was heavenly.

Our room showed a little wear and tear, nicked wood on the door frames, minor food stains on curtains. Major things were updated, just little things around the edges that needed to be fixed.

We travelled by train and thankful the hotel provided free and punctual shuttle from and to Kagaonsen train station. As we stayed for 3 nights, we had many extras added (eg lunch making it full board, one free use of private bath in hotel, one free use of public bath in town centre, 3 free colourful yukata rental, sweet coupons and transport coupon options, etc). The hotel provided small desserts in the room and lobby (3x) daily and the creme caramel is yummy! Hotel also provided a carry bag with towel and toiletries for the visit to the public bath. We enjoyed all the delicious meals provided including the free drinks and the restaurant staff were very efficient and friendly making us feel at home. Hotel ensured we had different dinners for our 3 night stay which is much appreciated. Our Japanese room has a great river view, big windows, bright with good lighting for the night. The 2 layer futon bedding is so comfortable and the pillow is firm and supports the neck well. Relaxed and enjoyed many soaks in the well equipped indoor and outdoor onsen which was open from 0600 to late. Hotel easily access the beautiful Kakusenkei Gorge walk. All in all we truly enjoyed our pampered stay in Kagari Kisshotei and highly recommends it for those looking for a relaxing getaway !

Lovely onsen ryokan by the river, food was good, all inclusive which felt luxurious, and staff friendly and attentive. Third time in Japan and not the first time to stay at a traditional ryokan with a kaiseki dinner but it is always a marvellous experience. So wonderful to immerse youself into the hot outdoor baths, with rain dripping on the roof and the vivid river passing by. We dis not explore the little village and the nearby other baths/spahotels but there is plenty of opportunity to do that, since the hotel offers a convenient shuttle service.

The place is a bit worn down and would benefit from a bit of restoration (of old mats, old wooden pool in the private bath). But that is a minor comment!

Nice and well maintained Ryokan with lovely view. The room was comfortable and well lid. Staff were very helpful and friendly. There's shuttle bus from/to the train station.

It will be nice to have vending machines inside hotel. Outdoor Onsen is a little bit small. There quite a few stinky bugs walking around so couldn't open the room windows.