This is an old-school Japanese hotel - in a good way! All of the staff - especially Kaori-san were very polite and helpful. The room I booked was a very good size. The bathroom had a very nice shower. Breakfast was superb, a choice of main course with a good buffet. There's a nice lounge area with complementary wine and a venison curry-rice in the evening.

There was a smoking room next to the lounge area - so at times cigarette smoke could be smelt in the lounge area. The hotel Wi-Fi was quite slow and the signal was weak in some parts of the hotel

Everything! On arrival we were told our room had been upgraded to a king sized bedroom, and things just kept getting better. We were told free red wine (and other soft drinks) was available in the lounge, free venison curry would also be served there (which was delicious). There was a choice of free bath salts and a pillow bar. The room was fabulous, lots of space and storage, and a full size bath tub to enjoy the salts in. No onsen, but the bath tub and other freebie’s more than compensated. For breakfast there was a choice of ‘boxes’. We opted for the steak option. This came in addition to the buffet offerings of salads, dim sum, cereals, nuts, cakes, puddings, etc etc. Over our four weeks in Japan, this breakfast was by far the best, without needing to compromise by adding bacon and egg. The hotel was a very straightforward 15-20 minute walk from the station to the harbour area.

Particularly like the personalised breakfast with super good selection. Unfortunately for breakfast we can't find a piece of bread or toast which we found it strange.

The bathroom is extremely dangerous, to me it is a haphazard for elderly because the step from bathroom to bedroom floor is like 400mm or more than 1.5 feet tall without a holding bar or a proper step to step down. I think this type of bathroom is very dangerous and unfit for elderly to use it as this high step down is haphazard in most if not all western countries. Hope some immediate action can be taken by the hotel management.

The staff was lovely. They offer us lots of help. There were plenty of complementary, over-the-top services: a shampoo bar and pillow bar to choose what you like, a cosy lounge with free tea, juice, coffee and red wine. Breakfast was amazing: delicious Japanese/Western set meals with some buffet items. Made us feel safe and at home in this deserted city

The Double room was really small. It could barely fit one piece of luggage. And lots of rearrangement had to be made to fit two

Loved the seafood sashimi breakfast box - but all the set breakfasts were good with lots of food. We booked a deluxe room & it was nice to have a separate tub & shower room from the toilet & basin. Good air con. The lounge was great with complimentary soda , water & red wine.

The layout of the room was a bit cramped - but hey, this is Japan where rooms are much smaller anyway.

Location is great. Staff was very friendly. They had free wine in the lounge in the evening when we arrived. There were little things that were pleasantly surprising like a selection of expensive shampoos from which we could choose and bath salts for the tub. The breakfast was a bit expensive but amazing. Loved it. If you have time to relax and enjoy it, the breakfast is worth the money.

We had a single and a double room. The double room was a decent size but the single was very small. This was the only disappointment in our stay. The single was the size of a single at a low-cost business hotel like Toyoko or Dormo inn.

Room was spacious, clean, comfortable bed, bathroom showed it’s been updated recently and has fabulous fixtures. You can get spoiled by the delicious breakfast served at the table which is a nice meal by itself surely beats the cookie-cutter breakfast buffets served at most hotels. Location is convenient with many restaurant choices just across the river; helpful tourist information office is on the end of the bridge, we have enjoyed our stay.

The amenities and services provided to customers are exceptional. I have been staying at many hotels during my trip across Hokkaido and this one is by far the nicest and best value for money. The staff are also very kind and friendly. The food is delicious with good quality local produce and a wide variety of choice. I’d rate higher than 10/10 if I could.

There was nothing not to like.

Breakfast was good, get to choose from 2 options (japanese or seafood rice bowl). There are also other complimentary food like tea, coffee, milk, pastry available. The location is next to the canal and the famous sunset view. Get to see a nice canal view from the hotel window. Room is reasonably spacious and a good stay for our family of 3.

Nothing much that i dislike.

Check in / check out was seamless, rooms were clean. Love the toiletries/amenities provided at the lobby area! The breakfast was superb, we enjoyed it everyday!

The choices of pillow at the pillow counter were empty throughout our stay. It would have been better if there had been more pillows available :) It would have been great if they had provided rooms on the same floor!