I loved everything about this hotel.

Thank you for making the effort to add the extra padding on the beds however, it was still not the greatest. I understand travelling to different countries that the softness of the bed is just not a factor that is normally possible to accommodate personal choice. However, I did appreciate that you tried to accommodate and added extra padding to our beds. Thanks for your hospitality while staying at your hotel. Denise Canada

Extremely helpful staff, helped us find the bus to take us to further airport and picked us up last minute in a van from the airport, and was able to email them and arrange a room when booking.com said “sold out” - even honored our price from booking.com when i asked about it. beautiful beach, beautiful hotel

the beach is far off to the side and you can’t access it from anywhere else, pool closes very early

The beach is absolutely stunning, with incredibly fine sand and crystal-clear water that sparkles under the sunlight. Room is clean and all with good views. The staff were all very friendly and accommodating, making the experience even more enjoyable. We can use beach and beach house even after checkout.

Extremely clean ! Nothing to say

Nothing really, from staff to facility considering location and everything. Perfect hotel for your stay

excellent variety of eating and good quality

no gym pool too cold no reef off beach

Beautiful hotel on the beach with amazing staff and excellent service. Amazing breakfast.

Dinner restaurants are clean with excellent service and wonderful staff but maybe a bit overpriced for quality of food. when you consider location though…

Breakfast was good. Calm location and spacious rooms. Perfect for Beach walk

The location, room with ocean view. Breakfast is amazing

None

Very friendly staff and extremely beautiful beach at the front and also the nice pool and beach house ..

Fantastic location on what is possibly the best beach on the island. Beautiful and huge gardens to the front and especially the rear of the hotel. Good hotel shops. The Coral wing superior twin was quite large and clean and everything worked fine. It had a wonderful view of the turquoise sea!! The bar/cafe food and drinks were expensive but the ambience was brilliant!! So enjoyable. It’s a huge hotel, so quite relaxing to walk around. Staff mostly friendly, if not so well trained.

You couldn’t help thinking that the sole objective of the hotel was to extract as much cash as possible from every guest with the minimum effort! The rooms are top price, but there was no welcome drink and they even wanted rent to use putters on the putting green!! A room leaflet said they also charge rent for a corkscrew!! That must be a first!! Unique!! Room … Twin beds different size and shape, mattresses very hard, no balcony chairs, no towel hooks in the bathroom, wall mounted television was off centre and although they had satellite channels all the non Japanese language channels were blocked off, so no international news or movies!! Perhaps unique in the world!! I’ve never experienced that before, even in Japan!! Definitely not an international hotel!! The really great hibiscus bath salts on the first day were not replaced until we requested them on each of our subsequent nights!! Why not?!! Dining … Nirai Kanai was kept freezing cold!! It took a long argument to be permitted to eat at a warmer outside terrace table at dinner and at breakfast!! Guest’s wishes should be happily accommodated!!! Food was ok. Not luxury hotel great, but not bad. There were no theme nights or entertainment, so rather basic and boring. Kind of three star. I canceled my Barbecue reservation, because I was told that although the food was ok, it was very expensive and very little. Guests had to cook their own food at their table, so not a real barbecue!! There are many guest rooms, but very few facilities. No fitness centre, no table tennis, no pool/snooker, no darts, no library!!! The children’s facility room was empty!! At night, the gardens had a few lights, but they were really quite dark!! They need to be lit with beautiful lighting so guest can enjoy a walk in beauty and safety!! My son’s family room was given two sets of towels for his family with the explanation that the number of towels corresponds to the number of beds, not the number in the family!! In a “family”...