The room was great, very large ., lovely view from the room. Linen changed daily, a novelty in this day. Breakfast great variety of options, to suit most cultural tastes.the hotel 5 2 stops fromOtaro but trains every 15mins. And cost about $2.50 each way. Wasn't a problem for me.

The bed was firm and I like to sleep with the AC off and window open. It was a bit noisy as the train station is close by. A good and not so good thing. Ocean view rooms should not be bothered by the trains

This hotel is near the Otaru-Chikkō Station.You must make a right turn as you exit the station and get into the mall entrance, which is on the second floor. The mall is open around 10.30 to 22.30. The hotel reception is on the first floor. Find an escalator to the first floor to the hotel. I recommend everyone to stay at this hotel. Buffet is excellent. I and my wife love it. The staff is very friendly. Restaurants and supermarkets are easy to find.

No

The location to get to three resorts easily was good. It was close to two smaller but great resorts and one larger one. All three were not in tourists areas meaning low number of ppl and no lift line…. The variety of terrain was great not as long runs as bigger mountains, but was made up for in fun. The room was big. It is not a new hotel but was presented well clean and great view. It was a 5 min train ride to centre of town. In the complex there was a shopping mall including everything you could need. Restaurant, shops, food, drink, entertainment. Right on train line and bud stop to town or resorts. If you wanted it was a 20m walk to town through most beautiful Japanese town. The area had cheap prices and friendly ppl. I can be hard to please, aside from maybe an upgrade to the hotel it was still clean well presented and a good location. Especially for what you pay. I will defiantly look at staying there when I return. Don’t let mixed review sway you from a great place. Yes it not the middle of the town but it so easy and fast to get there it really was great and for Japan size was huge….. Definitely recommend for boarders looking for a good place with good access to the mountains. Staying on resort is expensive for room and everything you need. Why waste that money when you can experience the real Japan. Five stars in my book. There is always a front office person why can speak English. Great place. Thanks

Only thing I didn't like was it could do with a refurbishment but it was not bad it was dated. But you can’t complain especially for such a good price. Nothing bad really to say.

The rooms are spacious and we really love the view as one of the view is towards the mountain and the other towards the bay. It is connected to an Aeon Mall so it is very convenient. The hotel location is top notch.

Unfortunately they are in the middle of renovation so some facilities like restaurants and parts of the main lobby entrance are not accessible. However, the hotel is located next to a mall so getting some food is not a problem.

The location was excellent! Walking distance to train station and direct connection to two shopping areas. The hotel is not in the middle of Otaru town so don’t expect to walk out the door and have access to the attractions. Nevertheless, it was not an issue to take a short train ride to Otaru station. Hotel is on a grand scale with large rooms and a huge dining area. The staff was very helpful with a few English speakers.

I would definitely return again.

We loved the room size and the ocean view. It was so relaxing to watch the boats go in and out of the harbor as well as the birds diving for their food. This is our third or fourth time staying here. We liked that they brought back the breakfast buffet. There is a covered walkway from the train station.

No self-service laundry facility

great location right next to a mall indoors we had to stay for my brother as he broke his back and had hopsital appointments and was close by and great location to get around indoors. staff were very helpful getting taxis for us to hospital and back and also had a wheelchair at the hotel. super east access for anyone not mobile.

The space of the room. It's not easy to find hotel rooms this big in Japan. I was surprised by the size and the beautiful view from the room to the sea.

Some room facilities need refurbish. The carpets and some of the mobiliary have clear wear marks. Nothing to big but noticeable.

Excellent location which is short distance to the JR station. It is also directly connected to Aeon shopping mall via the 1st and 2nd floor. Staff are friendly and patient, and even assist to call up the local agency on our planned day trip booking.

Carpet seems a bit old and dusty. Other than that, all is good!

Our traditional Japanese room was clean and neat, the bedding very comfortable. We had an exceptional view which was sea facing and we practically woke up to a view of sunrise which was a pleasant surprise.

It was a bit of a walk from the hotel to rhe main shopping street, approximately 3 to 4km.