I booked the triple room for 2A2C and the 3 single beds were adequate for us to sleep plus we had a comfortable sitting area with table to snack. The room had ample space to open up both our large luggage. Location wise, no complaints as we could walk to both Sakaimachi St and the canal.

As the hotel was situated in a conservation building, some rooms were located in a different wing and as such my parents’ room were located in a different wing. Parking was also limited. There were only 6 lots in front of the hotel and the paid parking next door is often full by night time.

The OMO5 is in a great position to access the canal, the main tourist shopping precinct, and the many restaurants and bars. It’s also well positioned close to bus stops to get to the ski areas. The dining area in the old part of the building is particularly beautiful. Then there was the food, which was equally well presented. Breakfast was a buffet, with mostly Japanese fare, which was nice to see. Breakfast was very impressive Our dinner was exquisite. It started with Japanese/Spanish fusion tapas, then pork with accompaniments, then paella, then a buffet of various dessert treats which were definitely worth finding the room for. Dinner also included nice wine, champagne and non-alcoholic beverages. Our twin room was quite nice and spacious. The shower was magnificent, and rather than being a bolt-on ugly pre-fab bathr

Like many Japanese hotels, there were zero hooks in the room (not even to hang a towel), no shelves and 4 coat hangers in a large hanging space. We made a right old mess of the room in no time!

Location is good, short walk to the canal but a little further to the JR station although still walkable. The staff was very friendly, helpful and welcoming. The hotel room was very comfortable, spacious room and bathroom, comfortable bed.

The fridge and cupboards surrounding the fridge smelled a little, but we didn't really use the drawers or fridge so it didn't bother us too much.

Cleanliness, updated furniture, near to Sakaimachi street, Otaru canal and otaru station

Unable to get seats for dinner without making early reservations. It’s always fully booked. Suggests receptionist inform guests to reserve dinner seats a day earlier or so to avoid disappointment. We were unable to get dinner there during our stay there.

Staffs were friendly and helpful. In the lobby room, there was a restaurant map which was very helpful to us. The room was comfortable and stylish.

The work desk within a room should be bigger than it is. There should also be some partition between the lavatory seat and the bathing space so that each guest can use them separately.

The hotel is walking distance to the canal, shopping street and most of the attraction sites. The bed is comfortable and amenities are great. We like the bathroom most. Very big bathroom by Japan standards.

If you have 2 or more big luggages, you will find it challenging to find space to place opened luggages.

Overall very clean and comfortable hotel! Large rooms especially for Japanese standards. Bathroom was large and clean as well. Great property right downtown.

Only small complaint was the small lights on the headboard wouldn't fully turn off at night. Not a big bother though.

modern design with an old touch & nice that every room has a comfy sofa. room with long glass panel gives good light & good view.

name signage of the hotel is not obvious from the road. easy to miss hotel by walking. no rack to put shoes before bedroom area. no room spray provided.

Good location. Hotel near Sakaimachi Dori(shopping Street) and Otaru canal.

Hotel doesn't have parking. Paid parking nearby hotel was full on the day we stay. Bad view from our room.

Very convenient, 10 mins walk to the main shopping streets and 5 mins walk to the Otaru canal. Quite a distance away from Otaru main JR station but can get a cab for below Jpy 800.

Not enough hooks on walls to hang clothes