We were staying for a 12 nights in Tachikawa and I couldn't get the whole trip in the tower building, so I split the booking between tower and normal building. When we arrived the staff saw our situation and let us know that they will try to combine the booking. 1 night later they call and let us know they combined the booking and we can stay in the tower room for the full 12 nights at no extra cost! I very much appreciate the staff's awareness of what our situation was and to help as much as they did. I was also spending some of the days working from my laptop in the room and the staff were very accommodating in organising specific timing for the cleaning service or just dropping off towels, amenities and fresh room-ware when the room didn't need a full clean. We also made use of the free rental bicycles. Room was very comfortable with a clean and modern bathroom. Location is also very good for exploring Tachikawa or quite far west Tokyo.

The location is only a few minutes from Tachikawa North exit. There are quite a few eateries and bars nearby and a convenience store as part of the building. The bed was comfortable, the TV a decent size and there`s some desk space as well for doing work. Housekeeping is prompt with towels and you do not need to get cleaning done every day if you do not need it - I think it is a requirement after three days but am not 100% sure of that. Excellent security with keycards needed to access the elevator area.

The double room features a bed which is basically shoved against the wall - pretty standard for Japan. The check-in was a bit of a mission as the reception staff insisted on our using the machine to check in which then did not work. So that all took about 25 minutes.

Just stayed one night for a trip to Takao mountain and Showa Kinen Kouen. Spaces are quite good for the price. Bathroom and toilets looks very modern and comfortable.

Check-in was a bit hassle with codes and stuffs—the code received in the email didn't work and couldn't find my name. I had to ask the receptionist, just to be redirected to the check-in machine again... Humanizing the check-in would be the best for hospitality.

The hotel is a five-minute walk from Tachikawa station and close to a couple of coffee shops which open around 6,45/7am for breakfast options. The rooms are comfortable and there's a convenience store downstairs. It's close to a food area which has a solid Mexican restaurant, craft beer, oyster bar and other restaurants.

The bathrooms are a little cramped. There was nose snot on one of the towels so I asked for new ones - they arrived quickly.

This hotel is close to Tachikawa train station's north exit and is close to some good eateries. The beds are comfortable and the pillows soft.

I got woken up at 4.45am by someone banging around in the broom closet (which is next door to some of the rooms). I was getting up soon anyway but this is an issue if in a room near the elevators. The rooms are a little small for 2 people.

Nice city view depending on which side room you get. The bathrooms look new and the rooms are well-maintained. Very comfortable pillows. Not far from the north exit of Tachkawa station on the Chuo line. Check out machine is convenient for checking out quickly

Smaller room and bath. Check-in can take a little time if you have to use the machine.

This hotel is close to the train station and the staff are helpful. There's a nice Thai nearby and a decent Mexican (for Japan) which is a little trickier to track down. The rooms are well-maintained and clean. Honestly, that was the best hotel pillow I have slept on in a while.

The rooms are a little compact for two people with a bath on the smaller side.

For location - close to Tachikawa Station's North Exit - and price, this hotel's hard to beat if you are in East Tokyo. Check in and out is relatively quick and there are some restaurants - Thai, Mexican, and a pizza place which serves craft beer close by.

The rooms are a little small for two people.

This is close to the north exit of Tachikawa station. The beds are comfortable and the bathrooms are well-maintained.

The rooms are a little small for two people. The hotel encourages people to check in using machines which can be a little slow - though this is very quick at check out.

The facility was clean and well maintained; also an amenity was pretty good.

I am not sure that no personal contact by the staff is a good idea. What ever happened, welcome or thank you. You face to the machine for check in or out.