Breakfast was eclectic and plentiful. Location great for the Makuhari messe, with simple walking access to the station and many local dining establishments, bars and shops. Hotel bus to and from both airports is convenient and cheap. Rooms a good size and of high quality.

Dining facilities excellent, but quite expensive. Breakfast not always of the highest quality. Upstairs bar high quality, but expensive and a little soulless. Don't forget the scale of Tpkyo; it's a fair distance to the city, with frequent standing on the train, or an expensive taxi ride. Airport bus schedule is limited.

I had an exhibition to attend in the Makuhari Messe. This hotel has a walking bridge (covered!) directly to that venue, so that was a no-brainer. My coworkers and business relations stayed in hotels next door or behind (APA, Francs). The New Otani is not only closer but it is more quiet than the APA and has far better facilities than Francs. The breakfast is amazing, the service is great, the halls and the restaurant are spacey and beautiful. Room was super quiet, I stayed at the 10th floor and had a view on Makuhari, the ocean and Mount Fuji.

A separate shower inbstead of a bathtub with a shower would have been nice. Nothing special.

The staff was excellent. The room was beautiful. The View was exquisite. The Internet was insanely fast. I needed to drop off my luggage as soon as I got there and they gave me the application for the check-in. When I got there, they'd already taken the luggage to the room as you'd expect from a 5 star hotel. Being connected to the Makuhari Convention Center made it very convenient to get to and from the event I went to.

Really nothing I didn't like. I guess the only very small complaint was the age of the bidet since I'd used much newer ones since I'd come to Japan. But even that is a tiny complaint.

Proximity to the exhibition centre

Breakfast was a little crowded and generally not big enough for peak times. Coffee machine was very limited & it would have been nice to have a selection like a late or cappuccino. Price of food in the restaurant was very expensive but the quality was OK There was also a lack of a casual bar area on the lower floors.

I booked the Superior Double Room, which was very spacious, had a great bathroom and wonderful views. The curtains can be closed electrically while sitting on the bed. The bed was very comfortable with great pillows. The room had a desk to work on with a view. The hotel has direct access to Makuhari Messe, which was important to us. Great breakfast and friendly staff all around.

Wonderful selection of breakfast, mix of Japanese, other Asian and Western. Good spread and very good service. Rooms are well-appointed and sea views are amazing.

Perhaps housekeeping was a little too eager to get us out of the room when we got up a bit late from bed, but their service was exceptional.

The room itself was incredibly large for what I'm used to for stays in Japan. The hotel has a retro charm to it and the view from the rooftop restaurant/bar is really something. Love that it's a quick walk to the convention center.

They needed a credit card with raised digits for the payment at check in. None of my modern cards have that anymore, so it was a bit of a panic moment to deal with.

We have stayed at the New Otani Makuhari several times, and every time we've been pleased. We like the size of the rooms, the friendliness of the staff, the location near the station and the design and art deco style of some of the amenities. One of our favorite hotels in Japan.

No complaints.

very conveniently located to Kaihinmakuhari station, 30 minutes by train to Tokyo station, and about half that the Disney Tokyo resort. also free bus to Disney, although we didn’t go. The staff was uniformly terrific. always helpful and cheerful. Loved the Art Deco design of spacious lobby area.

Breakfast included with room did not have as wide a selection of Japanese food we would like. And the space was limited so at times there were long lines waiting to get in. Especially on weekends, when it gets crowded.

This is our third time to stay at New Otani in Makuhari, and we’ll stay there next opportunity we get. The staff is very friendly and helpful. I love the decor, and the view from the rooms. It’s also convenient to the station and shops nearby. We enjoy walking on the raised walkway.

The meals are rather expensive. We usually eat at places nearby.