We were staying in one of the suites and it was sensational. We were told the room had been redone about a year ago and the room was luxurious and very spacious. We had our own private onsen which was amazing and so beautiful particularly when it was snowing. The communal area was also quite new (the photos don’t reflect the update). Watching the koi fish from this area was very relaxing. The public baths were also very clean and relaxing. The staff were very professional and kind. There was only one staff member who spoke English but everyone made us feel so welcome and we used a translating app when we needed to. I would definitely recommend staying here. I can’t speak highly enough about how much we enjoyed our time here.

The private onsen in the room is amazing! The window can be fully opened and we enjoy the mountain view and fresh air so much. Tachibahana location is great too. We can take a pleasant walk along the Atsui river and experience the mountain village life.

We booked two nights. The first night dinner was exceptionally wonderful, full of gentle spring flavors. The chef is truly great. But the second night dinner was much below expectation, and service level was slow too.

The peaceful atmosphere of the whole place. The meals are so coordinate and precise. Very refine. At the arrival and departure, there is such courtesy. It feels like a VIP arriving to the hotel, but when they come out to send me off, it feels like a family member is departing.

Don't have an email to contact. Finally track it down. But, no one return email because of poor English understanding. Seems like there are only 3 people who can speak English. My concern is how to arrange the pick up from the train station to the hotel. I have to contact my secretary to call them twice. First time was only Japanese speaking front desk workers. In the morning, my secretary finally get through and arranged my pickup.

The staff were very friendly and professional. The lounge and garden were beautiful. The place is clean and well-maintained. They have tama-konyaku at the lounge for guests to snack on while waiting for the room. The onsen was huge and enjoyable. The food was lovely, just the right portion so there’s no wastage.

Nothing!

Everything! The hotel is comfortable and attractive. The staff are exceptional and so helpful in all aspects. The onsen facilities are wonderful and the food was heavenly. We were there for three nights as a rest and step back from our hectic holiday. Left feeling refreshed and sad that our stay was over.

The fact we had to leave! I could have very happily stayed longer.

The staff were all wonderful. I was caught in a snowstorm driving in but they were so understanding about me arriving late. Even with no Japanese speaking they made me feel very welcome and respected. The food was wonderful with so many flavours. I only wish that I had stayed longer

I loved everything

An extremely comfortable experience, the spacious room with a beautiful view of the pond, the delicious food and the pleasant onsen. The attention of the staff was always very friendly and helpful.

lovely public spaces; good rooms; lovely location; very nicr staff at front desk

evening meal was good but dining room surprisingly spartan and service functional at best. not aesthetic at all!

Really nice and welcoming staff, the room was big and nice, with all the amenities.

You have to pay extra (around 3000 yen) for the private onsen

The traditional ryokan hot springs experience in a beautiful location and at a bargain price.