Location was good, cleanness

Size small

Chose it for easy train access, didnt disappoint - also got great access to shops, light rail, rooftop pool / spa and laundromat in building a handy feature

No dedicated hotel parking (though minor issue as numerous surrounding parking facilities)

This was our third time staying here. The top floor, outdoor onsen, gives you a beautiful view and feels secluded even though you're in the heart of the city. Rooms are clean, and the beds are comfortable. The staff at registration spoke English, so check-in was a breeze. It's located a short walk from the Utsunomia train station and mall, which gave us a choice of restaurants and shops (which is a must because my husband has a lot of food intolerances). We travel this way about once a year, and plan to stay at the Candeo every time.

The first time we opted for the breakfast buffet, the selection was large. It was considerably smaller during our last stay. I'm not sure if that is a permanent change or do to the season.

Very stylish and cleverly designed room with a couch next to the window for a lovely view. Very good bed.

No tea or coffee in the room. Which makes the catle not usable if you already went to bed. You don't go outside to take it near the reception. Breakfast itself is good, but the breakfast room is crammed. Too much tables for too little space. The tables where the breakfast is served are also not placed wisely. You have to wait for people who are standing by other food, than the ones you want to have. A bit more light in the hallway would have been nice.

Stayed for a couple of nights. The hotel is very close to the station, on top of a small shopping centre with a Daiso and some small eateries and cafes, so it makes for an excellent travel base if you want to explore nearby areas on a day trip like Nikko. The room was comfortably sized for one person. The baths on the 14th floor are also clean and well maintained with toiletries, but remember to bring your towels from your room as they do not provide extra towels. Checkout is painless with a drop box for your room key near the hotel entrance.

After attending an event about a 15 min drive from the hotel around 8pm on a Sunday night, I called the hotel to ask if they could arrange for a taxi pickup from the location I was at, as uber wasn't picking up any nearby drivers. Wires may have been crossed due to language barriers but reception staff were unable to help or provide alternatives for a safe pickup and told me in very plain English to make my way back to the hotel by myself. Disappointing. If you don't need to communicate with staff, you will have a reasonable stay.

We got a room on the 14th floor (top floor) which also has the spa. The rooms are modern, comfortable with a nice view.

Booked and paid through booking.com for me and my teenage son. Upon check in I was told I needed to pay extra since my son is considered an adult when 13 or older. I had given my son's age when I made the booking and after pointing that out they said ok. When arriving early at 2:30 pm they said they wouldn't hold our luggage until check-in which I found a bit odd. When heading to the elevator, they did catch up with us and allowed us to check in early without extra cost though.

The Candeo in Utsunomiya is the quietest hotel I have ever stayed in. There was no noise from the hall or from upstairs or rooms next door. The drapes blocked out the early sunrise (4:30 a.m.) so we were able to sleep. The drapes also blocked the afternoon heat, and the air conditioning worked wonderfully. We slept through a thunderstorm that woke up our family that lives in Utsunomiya. (We happened to be awake during one thunderstorm and had a great view from our 7th floor room; it was spectacular.) The staff at the desk were very helpful when we had to change our plans and extend our stay by a few days.

I can't think of a thing.

Great hotel in an ideal location (a short walk from Utsunomiya Station). Very clean room, pleasant atmosphere and an ideal starting point for exploring Utsunomiya, Nikko and the surrounding areas. The TV in the room has menus that show the status of hotel amenities (how busy the spa is etc) and plenty of information on other services in the hotel is provided. Great views from the lobby and rooms, a convenience store right next to the hotel entrance and plenty of options for food and drink in the immediate local area. Staying here certainly enhanced our short trip to this part of Japan.

The hotel was modern and well equipped. The exposure was nice. Regardless of the fact that it was located next to the train station, it was completely quiet. The SkySpa was extremely good, my partner and I both liked it. The breakfast was of good quality and quantity with a large selection.

There was nothing special that I didn't like. It was a bit expensive but that is to be expected in a hotel of this quality. Perhaps more Western dishes could be added to the breakfast buffet.

Location next to the train station and close to everything in the city. Comfortable beds, clean rooms, amazing views, very very good breakfast with lots of choices, it was different every day! We loved it.

Hotel lacks vibe, it’s hard to explain as design is ok and everything but it felt very ‘business’ and we were there for hiking and sightseeing. So if you’re looking for a place with welcoming cozy atmosphere it’s not the one.