The room was spacious, with a good space in the entrance way. The location was excellent, very close to Utsunomiya JR station, plus the convenience store next to the hotel is always welcome. The staff were super welcoming! Shoutout to the kind ladies at the hotel’s restaurant!

Very small detail but the AC was making noise so just be aware of that, especially if you are sleeping.

We generally choose hotels close to transport hubs,so this one is only 2 minutes away. Room was fine,staff cheerful and helpful.

On arrival,though it was so close to the station,we couldn't see the hotel and eventually found the entrance through the back door of the adjacent 7/11 ! Would suggest the Smile might like to add some English script at the top of the building !!

Location is superb, less than 5 minutes walk. from the train station. The hotel is very clean and the room size is reasonable for a Japanese standard. The room is airy enough and the aircon works well. The breakfast buffet caters both Japanese and Western breakfast, and our preference is for the Japanese breakfast, delicious and satisfying.

None

Close to train station, nice staff, good facilities, lots of nearby restaurents, nice sized room, staff held our luggage for us before the checkin

Had to pay extra to get into the room an hour early and the bed was a bit hard. Be careful checking location, there are two of the same hotel on opposite sides of the station, it's a bit confusing

The room has everything you need and has great soundproofing. The lifts are fast. The bathroom is new and it has a modern Washlet bidet that even had instructions in English - the first time I have seen this in five years of coming to Japan.

It is time that Japanese hotels provided some UK and US TV channels. Japanese TV is impenetrable and not subtitled.

The hotel was very clean and the hotel staff were hospitable and helpful. One of the best things is, the hotel is just a few steps away from JR train station. It also has a convenient store next to it. A two day stay isn't enough there, we'll make it a base when we're in the Eastern part of Japan next time.

Everything is great!

Convenient location. Just walk distance from station. Lots of restaurants and shops nearby. Modern hotel. 7-11 is connected to hotel. Shampoo and bath is good. I wish staff can speak basic English would be a plus point. But that is expected in utsunomiya as most of ppl there speak Japanese only. Nothing to complain. Use Google translate would solve most of the issue.

Nothing

Perfectly located in front of Sendai Station, making it incredibly convenient. I stayed here for a one-day trip to Nikko and highly recommend it. Clean, quiet, comfortable, helpful staff, and they stored my luggage pre-check-in. Room had all the amenities I needed. Highly recommended!

Clean, quiet, new towels every day, good amenities, and the female staff were really friendly.

The bathtub wall was high for me, so it was a little hard to get out of. Also, it would have been nice to have a microwave in the room.

Location was perfect. After arriving on one train, we were able to drop our luggage at the hotel and return to the station in time for another train 16 minutes later. The room was snug, but clean and comfortable.

The pillows were hard.