Everything

Breakfast food

first day I really like it how they welcome us then next day I checked out because I had things to do in another city and I back to hotel because I was really really happy to see the service there and the hotel it’s self very beautiful and the General manager who have been so welcomed us in our second stay there because I went to to them and I told him everything with what I’m not happy

in our second stay the girl in the reception was really rude , I ask her to change the room because there was bad smell in the room itself , make it full the mini bar because it was empty , I called first but seems like the girl didn’t even tried to fix my problem so I went down to talk to them face to face , so they called to somewhere and she forgot that we was sitting and waiting for her answer in front of her , so general manager ask her why the guests are sitting here and she was like “aaah” and I said u forgot about us ? she was super nervous and I told to manager that in our first stay they have been welcoming us that’s why we back here and he of course fixed everything, changed the room immediately, send us complimentary things which is make us really happy

A high standard facility. Great restaurant in the hotel, excellent breakfast. SPA center at a high level. Very comfortable rooms, high class interiors, spacious with very comfortable beds. Operations Manager Mr. Musa - a real professional, a perfect organizer, very helpful and cultured. Mr. Musa is a model of professionalism and high standard of work. Thank you Mr. MUSA - I owe you wonderful moments in the hotel! Thank you very much - I will return to this hotel.

Everything's all right

Overall all had been good. House Keeping and respective schedule can be better

If there is a deposit required at the time of check in, apart from the tariff, it should be highlighted and spoken upon rather than refusing to bill on to the room for any restaurant service availed. In any case, bills for services utilized from restaurant should be billed to the respective room ... which can be taken care of while check out.

Perfectly clean hotel . Attentive staff . Nice décor . Classically styled big bedroom

Bedroom walls too thin . I could even hear who the guy was talking to on his phone in the next room . Road outside turns into a drag strip after dark . Staff need to smile , no chance with the reception and foyer staff . Needs more than 1 person at reception .

The staff was friendly and accommodating, the room was spotless and comfy, and the location was perfect. Great amenities, delicious food, and superb service. Highly recommended! Will definitely be back

N/A

One of the best hotels in Central Asia for facilities - the spa area in particular. Also very well located in the city.

Only issue we had was a confusion over payment which could have been handled better by the staff.

A beautifully appointed Grand Hotel with excellent facilities. The lobby is perfect for afternoon tea or an evening drink. Spa very good and attractive. Restaurant a nice retreat with attentive waiters. Very good breakfast buffet. Attention to detail and excellent customer service. The surprise gift from the management in my room was most thoughtful.

A kettle in the room would be lovely (there is, however, a good coffee machine!)

Hotel is very nice, with very good pool and gym facilities. The hotel is well situated with easy access to Shymkent and the surrounding area. The room was very comfortable and offered good value for money.

Our main gripe is that the main restaurant at the hotel, the Olivia, was not open for the duration of our stay. This was unfortunate as it is one of the top rated restaurants in Shymkent and we wanted to try it. A minor quibble is that although there was a coffee pod machine in the room, the drink was lukewarm when made. It is a pity that more and more hotels are getting rid of kettles in rooms and the ability to make your own tea or coffee.

We would rate everything 10/10. The building is palatial, great room, amazing decor, great pool and gym, extremely good breakfast. We would rate this hotel as the best in the region.

Having to leave after a great stay.