Eagle Palace is a business hotel with properly equipped rooms and it matched our expectations for a hotel in the centre of the city. The staff is friendly and helpful. They even sent my wife a leather jacket which she had forgotten back to Nairobi. They were kind enough to give us rooms close to each other. The breakfast is served as a buffet with mainly local food. A neighboring restaurant is most convenient for quick and plentiful dishes (no alcohol is served).

The car parking is pitch dark and should definitely be improved for ease of access and movement. The watchmen are quite helpful and should be commended for their good service. The hotel is focused on business guests familiar with Nakuru rather than tourists and does not boast any information material to inform guests about the city such as maps or brochures to provide information on local sights and local agencies for making visits. It would be nice to get some general information upon arrival to guide first time visitors.

The rooms are very modern,spacious and clean. Also the bathroom and balcony are very luxurious. All of the staff was very nice and caring. They even arranged for us to get a breakfast to go, because we had to check out early. The food in the restaurant was delicious and also the staff very considerate and friendly.

There wad no mosquito net in the room or any protective door between the balcony door and the room in case you want to sleep with a little bit fresh air. So maybe it’s possible to adjust this issue for the room.

Central with basement parking, although quite narrow. Generally well maintained inside. Breakfast was good. Bathroom with nice facilities but not always hot water

Mattress was way too soft in general and partly unusable. Whole place smells sausage from neighbouring restaurant i guess

The staff were very friendly and went out of their way to ensure our comfort. The room was spacy, clean, and comfortable - exactly as advertised in the pictures. The buffet breakfast was very good and tasty with a variety of items on offer.

The WiFi connection wasn't too great on the higher floors and the entrance to the parking can get a bit too congested during rush hours.

The room was nice and spacious, they were kind enough to add an extra bed for my daughter. The food was amazing. The check in and check out process was smooth. I'll be back for sure.

My stay was short

The rich breakfast with friendly service. The experienced receptionists for check in and out. The location in Nakuru downtown is truly a quiet place at night.

The warm water in the bathroom required long time flushing the cold water until hot was available.

The room is extremely modern, clean and completely exceeded our expectations. The restaurant next door was a good option for evening food. Staff were great and helped with arranging safaris.

Nothing, it was great.

Very good family room,clean. Prompt and friendly staff. The food is good and fairly priced.

There was a nearby club across the street that played loud music almost the entire night.

The breakfast was nice, open time 2h ok for business trips, a bit short vacation customers. The 5th flor veranda is recommendable with a brilliant view over the city down to the lake. The location is downtown however it is a quiet place to sleep

The water was sometimes cold, it took long until warm water was supplied

Check in and out. The quiet room The nice breakfast

Water to shower had to flush 15minutes and longer to become reasonable warm.