The hotel is very new (or at least it looks like it's been recently built) everything is very nice and clean with fantastic staff who did everything possible to make the stay as perfect as possible. The pool staff / lifesavers looked after us every day around the pool and made sure we always had fresh towels and cold drinks. Breakfast was amazing - lots of choice and all very fresh and tasty. The staff in Bistro M and at breakfast was also great - always smiling and happy to assist. The whole experience was brilliant from the minute we walked through the main door to walking out through the same door on our way back home. Will definitely be back.

Nice breakfast with lots of options, nice design and atmosphere, great staff that go out of their way to help you. 4 different pools of all sizes and depth for the whole family, great beach access, nice hot jacuzzi bath and sauna.

Maybe not enough vietnamese food options in the restaurant (especially a la carte) The sauna is turned off when no one uses it, so you need to wait a while before it becomes hot enough.

Everything was amazing, from the welcome cakes to amazing breakfasts, unbelievable staff and a thank you tray of macaroons as we were long staying guests(5 days) we were also the only European people there and everyone was curious ( and very friendly) to know why we had chosen a Korean hotel. The whole experience was absolutely fabulous and would highly recommend Shilla monogram to everyone . The pools were fab and the hammocks by the beach divine. Well done to a great team.

There was nothing that could be improved.

Honestly one of the best places I've stayed. The attentive, detailed service, everything has been considered and is provided. The accommodation, the facilities, the staff, the gardens, the food were outstanding. Additionally, the other guests were considerate and shared graciously. It was never loud, and it was easy to find your own space.

At one point I needed sunscreen but there is no resort shop available and I needed to go into Da Nang to buy it.

Service was impeccable. Staff could converse very well in English and were all eager to assist.

Unfortunately there were large groups of guests with kids shouting and running around during meals. Good thing was the staff apologised for the noise. It wasn't necessary at all but this shows the quality of staff working in the resort. Bravo.

fantastic stay! was just out of Da Nang and Hoi An which was great because it was nice and quiet. facilities were amazing. the sauna and spa were great. would stay here again and again!

This was one of the most impressive resorts we've ever stayed at! The facilities, cleanliness, staff, simply amazing. Pure luxury and the pool is just stunning. Can't wait to come back! Thank you Shilla and your beautiful staff!

A bit far out from hoi an

The Beach is amazing. The Hotel Facilities are Great. Breakfast was also really good. In addition we got a free Upgrade to a bigger room with Full Ocean View. I would always Go there again :-)

The pool, beach, staff, gym, and food were excellent

More dining options in the evening; the rooms were compact with not enough storage space

Design

Food isn’t healthy. More Vegan options required