Caroline from guest relations, Beatrice and Hala from concierge all of them were wonderful, friendly and helpful, big thanks to them.

The way that the Hotel share the guests with Allo Taxi! if you asked for a taxi from Allo Taxi who have their drivers ready by the property you will be charged almost the double or sometimes more! when I called the company they justified that they have a contract with the property! so I had to allocate a place near by (Olive Bay) as a pick up and drop off point to save my money, however sometimes I struggle with the call center since they have my phone number saved as a guest in Phoenicia hotel so they want to charge me on that basis but with some discussions it works out. respected property should provide the guest with the best service for less , not to share him with the others!

The amazing service and friendly staff , also the location is perfect. Rooms are clean and spacious, the cleaning service is excellent.

Security is not enough. Although they have a checking point before you enter the hotel, I found that anyone can enter any floor without notice. Also the staff may open any room for any customer without a proof that this room is for them . I spoke to the hotel management and I wish they work more on having a higher security system . other than that we enjoyed our stay and willing to go back again .

everything! this is very good hotel.

The service in restaurant is not akin to what I expect of a five star hotel. Every day of our stay we had to look around for a waiter to serve us and they would very quickly forget what we asked of them almost every time, resulting us having to ask over and over again. 5 days the same story.... not professional at all, some them are don't understand english.

Very good breakfast. Very comprehensive with the food. The variety was great.And the service was very good . The people are friendly and know job.

A better curtain to prevent the light completely. Electrical plugs near the bed for the chargers. To maintain the hoses of the shower better To keep a small comb for the hair.

Everything was great since arrival till leaving the hotel, the room was excellent, the staff was great.

The room facilities must be checked, one of the double pole switches was not working, a big issue with the WiFi at the hotel needs to be fixed.

Beyond 5 stars! Stayed last week at this wonderful hotel. Everything exceeded my expectations. On top they have the most wonderful staff, extremely kind and helpful. A true example of Lebanese hospitality. The spirit and culture of the management clearly reflects across all staff members. Highly recommended 👌🏻

Friendly staff and excellent customer service. warm and welcoming atmosphere. the staff members go above and beyond to ensure guests have a pleasant stay. They are helpful, and always ready to assist with any inquiries or requests.

breakfast was not like before , but no issue

The overall ambiance of the hotel was exquisite. The tasteful decor and attention to detail in the common areas created a welcoming and luxurious atmosphere. The facilities, including the fitness center and spa, were well-maintained and provided a perfect balance of relaxation and recreation.

The staff are very friendly and courteous! The location is superb near most of the amenities. Breakfast was awesome and cleanliness was great

Air condition inside the room was very weak

The renovated hotel is world class and reflects truly lebanese hospitality. it is truly a world class experience with a well trained staff and very hospitable. the facilities and breakfast are amazing. Highly recommended