Clean room, comfy bed, well-functioning air conditioner and helpful staff made my stay great! Roti canai transfer road, chowrasta market, hameed sup, nasi kandar line clear etc are just walking distance too. Perhaps, management could make breakfast selection more variety and different each day.

Parking slots are limited especially during peak seaons!

Nice clean hotel in an excellent location. Extremely friendly staff at the breakfast restaurant especially Eve Lyn who always greeted us as if we’ve known eachother for years.. we’d have a chat every morning about our day’s schedule and she’d give us some tips and recommendations. Overall, a very nice stay and I’ll surely return to this hotel with breathtaking ocean views!

One day the housekeeping staff didn’t fully clean one of our rooms - the used glasses had dried up, tea coffee wasn’t replenished and it was obvious the room wasn’t vacuumed.

Location is great. Walkable to lots of interesting shops and places. Breakfast menu was splendid and the cafe atmosphere is great. Food is fresh and delicious. I especially like the Coffee machine. Waiter and waitress are efficient. Staff are all helpful and friendly. Room is clean and everything is functional. I like that the muslim prayer mat is placed in covered casing. Welcome drink is always available and refreshing for guest coming back to hotel. Parking is available with security.

Mattress and pillow could be upgraded to more comfortable ones.

The location was really central, I could walk to Chowrasta Market, Love Lane and Grab to all the Lebuh and walk from there. Lobby was lovely.

The Coffee House was closed from 3pm due to shortage of staff. Although the Buffett Breakfast spread was large, the quality and taste could be a lot more improved, Chawan Mushi tasted like medicine, Dim Sum was like processed food. The Omelette section was great as you could ask for your choice of egg style to be cooked. Bread section was good. For a Deluxe room, I expected the room to be bigger compared to what I viewed on Google.. The carpet choice of color would have been a better one for the recent renovation.

location: accessible to most street food, bars, attractions in georgetown! breakfast: hotel's breakfast buffet is great! For RM35 per pax, it has a huge variety of Malaysian food room: comes with a ceiling fan and has a great view of the sea

room: does not have sound proofing

The front line staff were very friendly and professional especially Mr Kamleshwaran the front line manager and the F&D Manager Mr Abu was very accommodating and professional.These 2 gentlemen made our stay very enjoyable.

Liked everything the hotel could provide.Would recommend the hotel to all visitors.Its location is excellent especially with regards restaurants be it Chinese,Indian Muslim Nyonya cuisines.

Location has always been good, easy parking and ample parking space. We do not have breakfast in the hotel.

The bathroom should have shower room instead of Longbath. The bath is hard to get in and get out. We had to stand inside the Longbath to have our showers, a slippery and a bit dangerous affair. My oartner felt that the bed was not clean on the first day, she felt that the bed was sandy and she had iitch at her back.

Location was excellent and the size of the room was great. Spacious with a great view of the city and part of the sea. Comfortable bed wth plush pillows - made for a great nite sleep.

Room rate for 1 nite was extremely high for a city hotel. Meals were also not included. Perhaps rates shld be friendlier for locals vs overseas tourists ...

Hotel with parking. The location is strategic. You can walk to Chowrasta Market and Roti Canai Jalan Transfer. Nearby famous nasi kandar restaurants. The staffs are friendly and will suggest to you some of the best foods in Penang. I will come back and stay here again.

The parking ramp is so small. Please be careful.

The front desk was friendly and accommodative. Even recommended the idea on an upgrade of rooms. Excellent advice. Rooms were clean. Request of items through housekeeping was immediate and met with a smile. Definitely would recommend Cititel to a friend.

Toilet roll could be of a little better quality and the hose was leaking. But, easily fixed.