beautiful rooms and very comfortable beds. rooms are spacious and amenities was great!

the towels needs changing. it was frayed, dull and not fluffy. some parts were torn. it was a shame bcoz everything else was perfect.

i love the environment n the soft lounge music. they dont hv bellboy but if its included, they deserve almost 5 stars. the room was super nice. the bed was super soft n comfortable. the amenities is beyond expectation.there is elevator. the place is super clean.highly recommend from me.

the toilet is super tiny bit dirty n the bathroom door is a bit stuck but the place is still the best of the best

Staff were very friendly and welcoming, making the stay a very pleasant one. The hotel furnishings seem rather new and modern, bed and interior of the room were as stated; it was spacious! Hotel also provided small toiletries and water bottles which were very good. I liked the fact that the room came with two tvs, a common area and a microwave -- it would make for a good room for a family or a group of friends travelling together. Shower was clean and the water was warm. Hotel location was good too, within walking distance from lots of food options and one could possibly even walk to the main Georgetown centre.

Although generally clean, there were some instances where I felt that cleanliness could be improved a little - one of my sheets came with a slight small stain (perhaps from previous guests), but it looked like it had been washed.

The Room and the toilet is big. Have private toilet. Bed also big and comfort.

Less Parking space, and the parking space is NOT owned by the Hotel, don't forget to pay the parking fee upfront using the Penang Smart Parking App

Everything - professionalism of the staffs (double thumb for Nurul at the front desk & the makcik cleaner for their exceptional service) Room quality - comfort & clean. Location - perfect location for traveller.

Hopefully they will offer the breakfast & in-room service option in future.

The location was fantastic with lots of foods around! The staff was also fantastic :)

The toilet has a smell, more effort would have to be put in on maintenance.

Comfortably located. Very close to heritage areas at a comfortable driving distance. close to a couple of hawker centres which are not the best in Penang but serve well during emergencies. There is a lovely cafe next door with good coffee and bagel sandwiches. Neat and clean rooms. Also need to commend the staff. we returned after a couple of days to retrieve a charging cable that we thought we left in the room and the staff members helped us immediately.

The price is a tad bit high for a no frill hotel. This could be because of the holiday season but I found it too expensive for a hotel that does not even have a cafe, room service etc. Services are very basic even though the staff is very friendly and efficient.

The staff are super friendly! My period suddenly came and the female receptionist gave me a pad (out of her pocket very likely! Lifesaver!). Convenient location; comfortable room.

1. The TV channel is not stable and freezes frequently; 2. The room is clean but you can still see some dust at the corner; 3. Sound proof not very good, you can hear people talking/closing the door.

Loved the location, so much good good within walking distance, nice clean rooms with very friendly staff providing excellent service, really very walkable to lots of recommended spots

The in room fridge was lousy, hardly could chill anything despite the fridge being changed, could not cool my cold drinks, milk etc, hope they rectify this issue

Truly superb quality of hospitality by staff! During our stay we needed to reach out to the concierge for extra bath gel, towel changes and a bottle opener and, their response time was almost immediate! Also, upon check-out we unfortunately realised that an iPhone was left behind and the support rendered by the team, esp Mr Daniel Selva, was impeccable. We’re so grateful for his attentiveness and patience dealing with the find to arranging for courier of the item back to us. Many thanks!