Hotel room was clean and comfortable. Linked to shopping mall.

Relatively same food menu for daily buffet breakfast. Hope to have variety.

Disappointed with the breakfast at hotel cafe. Went down at 8.30am and already a queue formed at the lift lobby. Was told to wait and subsequently asked given an option if to dine at the business suite if do not wish to wait for 15 mins or more. Was told the food will be the same but ended not much variety. The pancake and wafers were cold. Milk for cereals was not cold.

The aircon in the room could be better. Got quite warm and unable to adjust the temperature. And the shower temperature if can do better. Was either too hot or too cold despite trying to adjust to the norm temperature.

The hotel's location is conveniently near the mall, making it an ideal spot for shopping and entertainment. The staff are exceptionally friendly and accommodating, enhancing the overall guest experience. A special thank you to the housekeeping team for their honesty and diligence. My friend accidentally left her necklace behind, and the housekeeping staff kept it safe and returned it to her. Thank you for the excellent service and care!

Although the stay was a bit pricey, we booked at the last minute. Unfortunately, we didn't manage to use the facilities much as we were rushing out.

The breakfast buffet has lots of varieties and it was good. The food quality was nice. The room is decent enough, not big but acceptable for the 2 of us and the bed is firm and good. The view was spectacular. Very nice gesture of the staff to prepare the Balloons and swan for us, with a slice of cake :D as I have told them that we are here to celebrate our Anniversary.

The housekeeping could have been better. We stayed for 2 nights but they did not cleared the emptied mineral bottles, the used plate for the cake, and the bed was made with not much efforts. We were quite disappointed with this area and hope that you could look into this area too.

Near to Mid Valley so it was easy to head out to the mall! Room was decently sized and provided the amenities needed! Breakfast was great and provided a whole lot of variety ! Doorman is AMAZING!

Check in took forever. I booked two rooms and at check in time, they only had one room ready. It's fine. But they took till 5pm for the second room to be done and it ended up being different floors. In our respective room, we had connecting doors with the someone's room next time. My sister mentioned they could unlock from their side and I dont think that the safest. I didn't try for my room. Maybe I had too much high expectations? But I don't think this is one of the better hotel stays I had.

Great location close to mall and causeway. The buffet breakfast was amazing with a good spread of choices. The Kachang Pool was delightful! Servers were cheerful and able to make sure we had our needs met. I liked that the hotel had water dispensers at the end of each hallway for you to refill your water through a filtered machine, really prevents more single use plastics.

The room carpet near the window seat had a protruding staple which was a bit dangerous as I had stepped on it and was painful. The toilet door once opened inwards takes up quite a lot of space within the toilet which you will not be able to walk into the shower, so not likely to have 2 users at the same time.

The hotel was really great with surprises. I messaged them ahead about my friend's birthday and though they didn't reply (and I had thought they hadn't seen the message) we checked in with a Happy birthday banner and balloons in the room. They also provided a slice of birthday cake and a birthday card for my friend. It was very sweet od them. We've stayed here several times so it's also a testament to their cleanliness, service and location. Breakfast buffet was good also and staff were quick on their feet to attend to you.

My friend freaked out a little that they entered the room after we checked in to put the cake. :(

The hotel provides a clean and comfortable environment which we are satisfied. The location is great as it is near Mid Valley Southkey Shopping Mall, which is great for shopping. To our disappointment, the breakfast provided by the hotel is lousy. The food mostly tasted below average. Porridge was not hot - just luke warm. This is a killer for porridge lover. The siew mai (dim sum) looks dry and unappetizing. The curry chicken for nasi lemak was not replenished for quite some time. The variety of food is on average but due to the poor presentation and low standard of cooking, it was a great disappointment to me and my family. We expected hotels of this ratings to do better than this. We are sorry to say that the breakfast was so bad that we will rather drive out to other places than having free breakfast in this hotel, which is supposed to save us time. We will still come back for another stay despite the poor breakfast as it is conveniently situated right next to a shopping mall. I really hope the kitchen will look into this and improve with their presentation skills and cooking.

As above - the breakfast provided by the hotel is lousy.

Spacious & clean room, just above a very big shopping mall. Not much people in swimming pool and gym when we went in the afternoons, great! There is a water cooler just outside our room to fill our bottles with filtered water, very convenient. Toothbrushes provided has very soft bristles, very comfy. Hot water is also very soothing and the toilet bowl flush is very strong, no need to scared "things" can't be flushed down. Breakfast buffet spread is good too, many things to eat.

Breakfast buffet in the hotel was a tad too crowded, other than that the rest is ok.

The breakfast was perfect! Couldn’t ask for more, because the variety is immense. Had a little wait to enter as there were a lot of people but the staff were very orderly and organised. The restaurant was surprisingly huge and really could take in a lot of people at once. I am so thankful for the hotel’s decor in the room for my birthday staycaytion.

I felt that the bed was a little firm however I still got a good sleep! Also, the hotel doesn’t have any 24-hour convenience store nearby. Luckily, the refillable water jug was there to quench our thirst.