The quietness and location of the hotel. The hotel rooms are exceptionally clean and comes with a free minibar. We booked a two bedroom suite which is a duplex and the views are beautiful. The hotel has a team of excellent team of staffs. The check in experience is exemplary.

The breakfast buffet should have more variety. Quality of the breakfast should be mproved for a five star hotel standard. We went for dinner at la vie restaurant in the hotel. The menu is very limited. Kids menu was not provided to us though our kid is with us. We ordered the fried chicken rice set. Chicken wings are not completely cooked (the chef recooked the chicken wings). The restaurant (la vie) within the hotel should minimally have pizza. Menu variety should be further improved.

very friendly staff, super comfy bed&pillows, fully carpet (the room), refreshing welcome juice, breakfast spread was amazing and tasty. large pool but very cold if swim in the morning. just wanted to let you guys know abt attractions nearby -colmar tropicale; nothing much to see but loving the french vibe. - rabbit park; very small indoor park. my son played with the rabbits for only 2mins haha. - horse trail; need to book early for a session. pony riding for 7yo and above only. - japanese & botanical garden; u need to panjat the stairs first to reach them, not recommended to bring strollers. u can lose 5kg once u reach up there haha.

some parts of the hotel are dusty and old… but the block i get was maintained well.

Location was amazing and so remote, the rooms were really big and friendly service from everyone. There was almost no one else there so we had the place to ourselves. Walked to the Japanese garden up the steepest hill we've ever climbed, it was beautiful. There is a french village next door not a huge place but does have a minimarket which was handy. Food was nice and choices for kids. Loads of monkeys to watch!

They're not well stocked, some things unavailable which as wine - only 1 bottle of red and 1 white to choose from and they only had white which was served warm. Nothing major though.

Its a 7 star hotel for sure it will be almost perfect on everything. I like the staff all of them were very gentle, helpful, kind and always welcoming you with a smile. Breakfast buffet was very nice. Location is near by French village only around 6 minutes walking down where you can find restaurants and coffee shops. Rooms were clean and spacious.

The only thing I didn't like much is the lighting in the living room it could be more. and the switches around the room somehow were messy you turn on a switch will turn off a light, you turn off some switches will turn on other lights. Not a big deal

•Helpfull staff •Clean room. Room provides with aircond & fan, if you too cold u can just switch off the ac and switch on the fan •Nice view •Warm pool •Nice breakfast •I love the dinner! (I ordered Nasi Goreng and it taste so gooooodddd & the bread is delicious too!) worth to dine in at the Chetau's restaurant during dinner compare to dine in at the colmar's restaurant.

•Level 2 a bit gloomy as not all of the lights turn on. •No shuttle to colmar (need to walk in the rain to colmar) •No ATM Machine at bukit tinggi so u probably need to cash out some cash earlier before u reach bukit tinggi.

nice breakfast with good ground coffee and nice blended fresh juices ... foods are nice and fruits are nicely decorated ... ala carte dinner is nice too ... environment in La Vie is very cozy during dinner ... one bedroom suite is very comfortable with large area ... beautiful scenery ... friendly staff ...

A few lifts are out of service ... not sufficient lighting is car parking, lift and staircase and some lift area has no lighting at all ... master bathroom hanging side mirror is spoiled , frequent checking and maintenance are required ... only one restaurant is open at the moment ...

It was a great place for self rejuvenation and also for escaping the busy city life. Love the room and bed. Really very comfy. Their customer service at top notch! They're always polite, friendly and accommodating.

The TV was bad and very old one. That definitely need an upgrade. In room dining menu could be improved with more varieties. I ordered Nasi Goreng and Chicken Wrap. Nasi goreng was good but the chicken wrap was not appetizing at all! Definitely not worth the price!

Excellent hospitality from ALL the staff. The way they greet you makes you feel welcomed and appreciated. Wonderful check in process. The room was comfortable and clean. Food was delicous with nice French ambience. Definitely will be stay here again if we were to come back to Bukit Tinggi

Our rooms' toilet were without bidet, which is a bit troublesome for us. Hopefully Management will consider installing bidets in all rooms.

Place is nice with all the green around

Fine Dinning restaurant is closed, and the SPA facilities is closed too

Buffet breakfast is great. Like the fresh juices & a variety of coffee to choose from the machine. Staff at the Reception are polite & helpful. Staff at the French Restaurant are polite & helpful too.

Should provide shuttle for guests at The Chateau to Clomar Tropicale if required. Although it's only a short distance to walk to Clomar Tropicale, think some of the senior citizen guests & kids might feel exhausted to walk up the road to The Chateau. Our room was not cleaned on the 2nd day of our stayed even though we placed the room cleaning card outside our door when we went out.