The best thing about any hotel is the employees. The personnel in Hilton PJ made you feel most welcomed. The water pressure in the shower cabinet was the best I have experienced todate. Check in check out procedures were smooth and well organised. Excellent SOP. My salute and kudos to the Management and staff of Hilton PJ.

There were only two slightly bad experiences I encountered during my stay. The water pressure in the shower cabinet was so good that the floor trap was not able to cope with it. Probably slightly choked up. I had breakfast in the hotel and the Chinese fried rice (18 Nov) was spoilt. I did ask one of the coffee house personnel to get the chef to check and remove it! Probably the SOP was not adhered too.. Every dish in the buffet line Must be checked and tasted before they are placed on the buffet line. A straight forward procedure that someone obviously forgot to do.

Super great hospitality and all brand high level services...me and my family enjoy staying here. The staff was very friendly, from the bellboy, receptionist Ms Rohaya gives me an unexpected early check in with an upgraded room, Mr Azzam and Mr Firdaus surprised my son with complimentary slice cake on his birthday, For Mr Raja, Mr Rizal, Ms Irma and Ms Azlina under care of Mr Syamsul (excellent teamwork) super great breakfast services , hospitality during our family buffet breakfast. Delicious and variety of foods choices and as well as kids friendly. I will not hesitate to recommend my friends and families to come and experience themselves with Hilton PJ. Keep it up team

The staff are so nice and friendly especially Paya Serai’s Irma Yanti. The gym is excellent. The buffet spread for both dinner and breakfast is quite a bit. The room we stayed looked refurbished. The hotel’s housekeeping staff are so dedicated that I saw them checking for dust at common areas and cleaning as they check for perfection! 😳

The bidet in the room, the water pressure is horrible. The common washroom at the lobby area has better pressure. The blinds also are a bit see through at the corner though you close the blinds fully, so caution when travelling with kids. Although the buffet had a huge spread a couple of things require improvement like the fried rice is too dry, Soto ayam soup’s spices tasted raw it must ‘tumis’ properly & the pastry is horribly dry. I suggest steam baking for the pastries. The hotel is still under renovation since last year and the pool unfortunately is still under renovation during my stay.

The staff hosting the dining area (breakfast & bar) were exceptional. The nicest people ever, so great with my daughter and so accommodating and welcoming. The room was always cleaned nicely by a very polite staff member who went the extra mile for us. The breakfast buffet was amazing. Almost everything you could imagine was on the menu, and the food was fantastic. Both restaurants were amazing too. Really liked the gym but an air con gym is not usual for me. First day on the treadmill gave me a nosebleed! The cot provided was great, really good quality.

The rooms could use a deep clean. The concierge staff were sometimes unhelpful with certain things. With the renovation, we struggled getting dropped off in taxis, it got hot in the lobby (for drinks) took a bit of a marathon to sort out a few things despite my Malaysian family telling me about the hospitality it felt like sometimes a few people didn't want to help me. But this only made up a very, very small part and generally everything was great. The pool is 1.5m throughout which wasn't great for a toddler.

Everything was so perfect . Service n food perfect. Love the atmosphere . Love all the staff . Our room service was good n housekeeping was so nice. Very friendly n accommodating.

Parking too narrow and was not free. And they were very strict on vallet parking. We just wanted 5 min to send food in but was strictly denied by a malay gentlemen. Need to be more friendly by valet service n pls don't judge a person by the car they drive n the skin colour. .

My room was spacious, quiet and elegant. My wife loves it.

The hotel basemen parking feels dilapidated and sometimes emits unpleasant smell. The route from parking area to hotel lobby feels less well-preserved as compared to other areas within the hotel. Also the fact that I am still being charged twice for parking despite being a hotel guest (I had verified my TNG card at the hotel's concierge on these 2 separate occasions).

Everything was a excellent.very protection place n safety.i m travel for business trip n very stressed,once I enjoy my evening in lounge feel relaxed n peaceful.After I check out I left my expensive charger in my room after 5 hours I back to hotel n my charger safely return to me... Thank u for the cleaner team... There safely keep my things n return to me... Very thankful.. next time I always stay in this hotel for my peace ful travel mode....

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I would just say everything went well and were great. I love what they have done to the hotel. Been there since their good old times to now, it is just getting better and better. This time around, despite being simple and not over the top kind of deco, the christmas feel was great. Loved it. Thank you Hilton.

Seriously i don't have anything in my didn't like list. Next time will try to look for one. Haha

The staff v friendly n professional.

Air conditioning 18 degree and not cool. The renovation make inconvenience. When take taxi' or Grab go to Hilton, the driver can't find the location. When I took taxi from kl central went to Hilton pj the driver told me Hilton closed ord. No such hotel. But I reply Hilton is v famous n stable in hoteline . Furthermore When driver used Persiaran Barat can't find any clear sign board show The Hilton Hotel. Some building they put the screen digital board show the name of buildings. But Hilton Hotel none. When the driver sent me to Persiaran Barat they will ask same question are u sure tis is hotel..

This is my second time with Hilton PJ ..the first time was years ago for a seminar and I didn't have the chance to enjoy the property and facilities. This time I was here to just chill ...Dolce Far Niente. ..and it's the best hotel ever to do that ... Although there was renovations but it was not at all disturbing .. upon arrival I was greeted warmly by this tall gentleman who promptly took my bags and went to get me a drink. He was genuinely pleasant and waiting patiently for Front Desk to do the paperwork .. The Front desk was also very kind ..I arrived at about 11 ish and check in being 3 pm. The staff actually apologised for not being able to check me in and invited me to the executive lounge to rest up ..again apologising and kept reassuring they will try to get the room ready ASAP.. As I was escorted to the 21 st floor .. this kind gentleman started sharing about how they are upgrading to make our stay more pleasant and as we passed the newly renovated dining rooms he showed it off to me then told me about the 24 hr gym .. what a wonderful ambassador !! Then more pleasant experience await me .. the nice lady by the counter at the executive lounge proceeded to make my wait so pleasant . The room was very comfortable although I was hoping we had the mini bar available but it was OK as I could go to the 21 floor for drinks when I want to. Throughout my stay. 7 to 9 July 2023. I.have not met any staff of Hilton PJ who is not proud of what they do and so happy with their job . The staff at the breakfast downstairs were so attentive I was rather embarrassed when I was feeling like a lot of appetite so I didn't finish the food on my plate.. he was so concerned and immediately asked if the food is not good... then Mr Teh Tarik who proudly told me he made the drink and promised it will be good and it was awesome ..so good I had like 4 cups of it !! Oops.

My stay was too short !!