Excellent online phone support for the stay. Quiet room in a centralised location next to Federal highway (link PJ to KL) Great view from the room, fully equipped with a small kitchen, bar table, fridge, washing machine and washing powder. Online payment was easy, and the instructions for reaching the hotel, what dos and don'ts, etc. Cleaning staff Sutfie was supportive to help bring up meals from Grab drivers. Security tight such that no outside visitors. Unit completed with utensils, but a Microwave oven will be a big plus. Entertainment - unlimited NetFlix and Youtube etc. Astro will be a big plus. WiFi is great support within unit.

There should be a proper sign on the gate to show "Pinnacle PJ @Penguin Homes", all Grab drivers went to Sheraton lobby. Tower B sign was not clear for all 1st time visitors. The "picking up of keys" were complicated, as I was dragging my luggages around the carpark looking for the mail room. Suggest to sanities and seal in envelops for visitors to register and pick up at Security. Only bath gel and bath towels provided, no shampoo or other toiletries. No free carpark, and the shared parking is apparently quite expensive.

Very clean premise, well equipped with kitchen appliances. It will be even perfect if microwave is provided. Strategic location, 5min walk from premise to Asia Jaya LRT station which makes visit convenient to central and major shopping malls & KLCC. Japanese restaurants & ATM machine for cash withdrawal located within the building of the premise.

A bit tricky to find the way to get the access card from mailbox area. Getting the right exit of the building to LRT station also a bit troublesome.

Location is excellent near to my course The room very clean Excellent WIFI network The staff Yaseen was extremely helpful with may two large luggage's, even helped me to collect the electronic key from the mailbox & guided me to the room The concierge Raj very helpful & friendly The honor gave clear instructions on how to collect electronic key & sent the room pin code & WIFI in advance to my arrival

Not have basics (for example amenities, kitchen basic cup, spoon, knife, fork) No extra toilet tissue No plastic slipper No clarification about nearby shopping store or how to get to LRT station

all the facilities provided is very good. got fridge, washing machine, electrical induction stove, tv and others..

the bed sheet, and the comforter is bit smelly (hapak)..

Easy check in. Very good instructions given along with rules and regulations. Spacious room, very comfortable. Nice view of KL. Easy to park as well although you need to pay (parking pass RM15 or oay by hour rate)

Would be great if the parking pass is included. Checkout time is quite early.

Location to LRT was great, convenient to move around. Place was clean. Place was equipped. Supporting staff/contact was responsive.

The Keluar/Exit light on top of the main door was too bright at night. Towel was slightly coarse. Shower head could be replaced although still functional.

The staff is friendly. It has good view

Nothing.

Clean, easy to access. Suitable and easier if you drive. Otherwise it’s a bit complicated for check in, the elevators not all goes to the floor that you wanted, example main elevator does not go to L4. First time will be a bit confusing but after that will be easier when you’re used to it.

Overall very enjoyable stay, clean & the staff very helpful in providing check in & check out information. All facilities works as it should be (water heater, lamp, air conditioner etc)

Excellent service. The property owner replied promptly. Customer service ranked on top for this premises. The room was very nice and clean. Will repeat the stay in future. Well maintained. Nice stay