the staff! professional and friendly - made me feel very welcome from the first interaction. no-fuss check in and check out. excellent location!! simple but yummy breakfast; free-flowing complementary coffee at the lobby. there is a spa (Sade spa) and a 24-hour restaurant (Denny's) right next to the hotel. within 5 minutes walk to Starbucks and Las Missiones mall - love this! very efficient (just the right temperature) room heater, wifi and hot shower. a lot of movie channels (although everything in spanish 😁)

nothing significant (a minor observation - breakfast time was a little crowded due to the small room)

The hotel is very clean. Every one is very nice and helpful. The breakfast is good and if youre coming for the u.s consulate everything is within walking distance.

The washer and dryer dont work. We picked this hotel because it had that option. Seeing as its a long stay for us, we do need to wash our clothes. If they don't work I feel they should either discount the price or find some other options for clients who need the washers.

the location is amazing and just a 200 meters from the consulate and everything. the built gong is very well made and there’s no noise or you can’t hear the neighbors like many other hotels. the breakfast was very good, we have some scrambled eggs and chilaquiles. fruit etc. the value is really good for the price

the check in was very slow and made wait about 20 people until 3 pm but other than that it was good the water wasn’t hot in the morning !!!!

The staff was exceptionally attentive to our needs . The location was perfect for us as well. The breakfast was part of our favorite time of day as the staples of beans and eggs were always available along with daily varieties such as soup, potatoes, chilaquiles, etc. The wifi was reliable. There was also a vending machine that came in handy once at night when we felt the need to drink some mineral water when we felt bloated from dinner. The suite bedrooms have tons of lights throughout and a mini fridge with microwave and sink. If we ever have to travel again to this area, we will undoubtedly return here again. Our suite was 219.

The laundry facilities. The washing machine didn't leave my clothes as fresh as I would have hoped as some of our clothes still smelled of sweat while others didn't. The dryer tore one of my blouses and husband's shirts. A small detail that I disliked was the carpet throughout the hotel. It looked very worn down and dirty (although I knew the staff cleaned daily) and the paint on the walls looks like it could use a new coat since the walls are stained in a few spots throughout the building.

The room is big and their space to move around and the bathroom is perfect..also love that thiers a table and chair and the whole place is very clean

The breakfast could be better and I wish thier where an option to have a mini fridge and microwave that would of made this place perfect

The room was clean the hotel is on good location close to the consulate the guy on the front desk and the girls were nice

The cleaning ladies would come knocking on the door way too early for me I rented the room for two nights I wanted to extend my stay but they told me that I couldn't do that because they were completely booked if y'all are coming for the consulate book your room for more than a weeks because I think all the hotels are doing the same microtel was the second hotel I stayed

I like the fact that it was really close to the US consulate. The fact that the staff is very kind and even printed some documents for me.

What I did not like was the fact that i had to go back to the same place and wanted to reserve the same hotel but a man answer the phone and was very rude, he hung up the phone on me as i was speaking, I knew right away he had done it on purpose he never answered the phone again. I ended up staying at a different hotel near by.

A excellent hotel for people how are looking to be close to consulate of USA. Like the location and attention of the personnel.

The place has some broke buttons and furniture. The rooms are good and comfortable, but the bathroom needs some deep cleaning.

great location next to all facilities where we needed to go

No shuttle service, no pool, no microwave No refrigerator…. poor cleaning service

Everything

Not have a lot service because before they have