The room was designed well and it was comfortable. Most of the staff were absolutely friendly.

At the check in, one of the staff acted not very politely. I asked her for the check out time and if a shower exists for a later use after the check out (some airport hotels offer this). To my surprise instead of answering she threw a paper at me and told me to sign it and said something in Spanish which I don't understand. We were shocked by this behavior. A colleague of her interfered and politely continued the check in process.

Rooms were very nice, recently refurbished. Very good electric blackout roller curtains! The style of the rooms reminded me a bit of CitizenM (the very hip global hotel chain), but more spacious. Free airport shuttle. Close to the airport.

Reception downstairs was still being refurbished and a bit of a mess. When I saw it upon arrival I thought 'OMG what kind of hotel did I book' but upstairs was 10x better. There was a tremendous amount of traffic and noise around the hotel, there was a concert going on nearby.

Surprisingly well mantained hotel, the location is in a nice and calmed neighborhood, some cheap and nice restaurants are within the area making it easy to stay.

The parking lot is shared with their customers attending cocktail parties and guests does not have any priority nor car spaces protected I needed to park 4 floors below due to this reason, the noise of the party was to loud without any control or restriction making difficult to sleep mostly because I was traveling with my 2 years old daughter.

From check-in to check-out everything was exceptional. Great room great service great location only 10mins from México City internacional airport Benito Juárez. Room had outlets everywhere for electronics, wall control for window blinds, mood ceiling lights, super nice shower, very comfortable king bed, and a very large flat TV. They also offer free shuttle service to airport which operates 24 hours every 30 minutes. This facility should be rated as a 6 star hotel for the professional staff at the front desk and the uniformed service attendant !!

Absolutely loved the blinds that were installed in the window looking out into the city. The shower was also a very elegant touch.

I absolutely hated the censored lights in the bathroom/sink area. Especially in the restroom when you were using it, you had to move your arms to keep the light on. The sensor light in the sink/shower area was annoying when you were trying to go to sleep, but had to get up and use the restroom. It would wake everyone else up in the bedroom. The thermostat in the room also never went to the temperature that it was set on. It was either always hot are always cold.

Rooms were very good and recently refurbished. Good shower. Good room service. Bust took you to the airport . Personnel is good. Hotel close to the airport

Hotel lounge is being refurbished and is not very nice with a wide open door and many air flowing, which I hope is temporary. Bus at the airport left us too far from international departures which can be improved

Lovely, helpful staff - reception and restaurant especially. They coped very well with my lack of Spanish.

The hotel was undergoing renovations during my stay, though to be fair this was only in the lobby and didn't affect the room. Very comfortable beds. I did not enjoy the 'disco lighting' in the bedroom - but hey, it got turned off when I was sleeping 😉

A great experience, kind staff great location if you're traveling they have a free shuttle, do take in consideration that it's a big city and there's tons of traffic which is not the hotels fault everyone had a great attitude and the restaurant was great. Also the room were brand new and very nicely decorated.

Everyone did what they had to it's up to the client to have a good experience or not.

For the most part, everything was great! Location, parking lot, lobby, restaurant, room! I love staying in this hotel.

the AC did not work, our first night was not good and comfortable but after that we were moved to another room with good AC

The room was nicely designed, clean and comfortable. We were looking at a location close to the airport, which worked out fine. We also used the free shuttle the hotel offers, which was very convenient.

There was quite a lot of traffic on the street and noise during the night. You might want to use ear plugs.