The hotel/apartment was in a good location about 5-10 min walk from lots of shops and restaurants. Felt very safe in the area. Uber pickups very convenient. Modern decor and clean rooms, comfortable beds and good A/C.

It lacked some of the customer service you typically get with a hotel, which we may have signed up for in choosing “apartments”. So it depends on what you’re looking for. But FYI they do not provide fresh towels, make the bed, clean the room nor take the trash every day. I was told it was done for longer stays (>5 days). We also had to ask for toilet paper every time we ran out. They only have 3 irons so it took two days for us to get one after we requested it because they were all being used And they did not provide an ironing board.

Be Mate Apartments in Polanco was amazing. The place is nice and safe. The people at the reception desk and security were very friendly. This particular location is on a main street in Polanco which made it easy to walk to restaurants and bars and for doing some sightseeing. The building is locked at night which was nice in regard to safety. There is a guard who stays after hours. There were a few times we came back around 1:00 in the morning and the guard let us in. Our room was very spacious. The bed was very comfortable. We enjoyed the atmosphere of the music playing in the hallways which made the place feel lively. Overall, we enjoyed our time and would recommend Be Mate if staying in Polanco in Mexico City!

My girlfriend and I had food poisoning toward the end of our trip and we went through a lot of toilet paper. Apparently, there's a one roll of toilet paper per day rule, and when we requested more, we were initially denied toilet paper and they would delay bringing it to us even after explaining we were sick. We ultimately managed, but we had to give a lot of pushback as to why we needed more toilet paper.

This property was an excellent choice and value. Great location in the Polanco area near restaurants and shopping. The apt was as presented in the photos. A modern space with quality amenities. We happily used the complimentary L'Occitane bath products, the Nespresso coffee maker, refrigerated h2o/soda h2o and powerful Conair hair blow dryer. Our shower had a powerful rain dome with on demand hot water. The staff was very helpful with restaurant suggestions/other and always very courteous. A delicious complimentary continental breakfast was provided each day and was most appreciated.

The three flights of stairs to our room were grueling on the days we toured all day (beginning at 6:30A). Luckily, they are in the midst of installing elevators. We were grateful to their male staff who carried our luggage for us on arrival and departure. We look forward to a return date when we plan rebook at this wonderful property.

Great location, everything is new, very comfortable bed and big rooms

They should clean the tea cups you have in your room. It is a small plus that would make a difference .the security staff is very helpful and nice. Much better than the reception staff (except the lady on saturdays)

Good location, comfortable place and met the expectations

No real attention to details (e.g., lightly broken mirror not fixed) Although there is 24h security, no 24 hour concierge to answer to specific questions we had of the room)

Code lock door was an issue. Had trouble getting out of my room in the morning. Had to call security to unlock the door for me. Maybe a user issue🙃? I also felt sorry for security as he had to carry my three pieces of luggage up three flights of stairs and back down the next morning. On going (as of January) repair of the elevator.

The location is great, just a couple of blocks from the metro and near to many restaurants and parks. The shared kitchen is great! The room was small but well laid out. The front desk staff were very helpful.

The sound proofing was non existent. You could hear EVERYTHING. We made do with ear plugs and a white noise app but if you are more sensitive to noise, you should not stay here.

The property has the best location, is clean, welcoming and it was definitely the best stay in Mexico. The staff were welcoming, friendly, courteous and helpful throughout our stay.

The breakfast was very poor, but then again we didn’t expect much. There are wonderful places all around to enjoy a great brunch.

people were very nice. The desk attendant was very nice and helpful (Stephanie?). The cleaning ladies were very nice and did a good job.

well located

I keep coming back to this amazing hotel, hospitality is amazing, location is amazing, beds are super comfortable and a plus for this trip was that they had free breakfast available!