It's a fantastic place to stay within walking distance of really great restaurants in Polanco. The staff is very friendly and one member of the team, Morad, was especially helpful throughout my stay. I look forward to staying there again when I visit CDMX.

I had some friends staying across the street at the W and they wanted to see the lobby and my room, to consider it for a future stay. Security is great, but some of my guests were uncomfortable that the guard took a photo of their IDs. Other than that, I have no actual complaints. The efforts they go to in keeping us safe and secure are otherwise excellent. A very minor thing is that I wish the lighting was dimmable as the room seemed very bright even with only 1 set of lights on.

The place has a great location. The staff is very friendly with a special mention to Morad who was very informative. Excellent Wi-fi service, I had to work a couple of hours from the room and I didn't have any speed problems. The bed was very comfortable. Security is a plus, they had a person at the door 24/7. If you don't feel like staying in a big Hotel, this is the right place, an old and beautiful house, set as Hotel Boutique

In the room, Antoinette, where I stayed did not have a full-body mirror. I think they can improve the room doors (thicker and longer) to avoid the noise from outside the rooms. I was expecting some noise; this is an old house, but I think there is always room for improvement.

We stayed for 3 nights at the end of our week in México City. This UTOPIC is housed within a stunning mansion building which was a former private residence. There are only a few rooms but it feels very private, each room has a kitchenette with a hob, Nespresso machine and TV so can be very self contained. The neighbourhood is very premium and is a short walk to museums. Security and front of house staff are friendly and rooms are very clean. Polenco is the Bel Air of CDMX so it's lovely to walk around.. expect to pay top dollar at the restaurants of course! We'd definitely recommend this hotel and would return if we were in the neighborhood.

Sound does carry in the building as it's all marble and tile. TV was mounted from the ceiling rather than wall mounted so blocked our view of the window. For a more authentic CDMX experience Polenco isn't the area for you!

Thank you very much to very professional and kind staff (among others Morad and the very kind gentleman who resided in the guard's booth) who was available whenever we had any request or any question. The hotel located in charming Polanco was beautiful and the rooms were spacious and very comfortable. We felt safe and well taken care of.

Everything was great. Nothing to complain about

This is a historic building that was tastefully renovated to meet modern demand. I loved the proximity to all the fine dining and museums. It was a very clean room with a comfortable bed and pillows. The staff was always friendly and the 24hr security guard gave us a sense of safety and security throughout our stay.

The inside of this building echoes and it can become very noisy. If you are sensitive to sounds, keep this in mind before booking.

Breakfast was simple but nice. We mostly stuck to drinking coffee though. The room was great, a bit small, but clean and modern. The bed was very comfy. we appreciated the free drinks to celebrate our honeymoon. The staff were amazing, they helped us with ideas and cleaning of our laundry. Security were friendly and helpful also. We LOVED the location and felt very safe.

Random, but a toilet brush in the bathroom would be appreciated.

Beautiful old home converted into a modern hotel. Spotlessly clean. Super welcoming, cheerful helpful staff. Everyone on staff very kind and helpful....the reception staff, housekeeping, door men, security men. They all made us feel very comfortable and treated us as if we were special guests. Top notch customer service all around. The bed and sheets excellent. Love the exercise room and honesty bar. Very cool decor, very hip and creative. Perfect walking neighborhood to shops, restaurants, bars, parks, museums. I loved this hotel and the atmosphere helped me relax after our busy sightseeing days.

Location is awesome. The room is clean and staff is good.

Breakfast is a joke. We ate there 2 mornings , I could not locate milk for the coffee, there were no more yogurt left and hardly few slices of bread . I would really suggest the management to strike off the “breakfast included” from the description here .

Room very big and well appointed. very clean and modern. location central to the different mexico city zones with walking or bus/metro. Breakfast was menu selection and absolutely fabulous. Comfortable bed Nice kitchenette.

Right next to the highway so you hear the car noise but its not super loud. immediate area within a one blocks not that nice but a short walk past the Ritz Carlton very nice and close to the lovely park. Its kind of weird getting from lobby to the room but the room is very nice.

Wonderfully beautiful boutique hotel full of charm and lovely Mexico tradition mixed with modern whimsy. Comfortable bed. Very clean. All staff so friendly and helpful. Bicycle and scooter available. Great location, walking to all the great cafes, shops and restaurants. Easy access to public transportation. Very nice social areas.

The W hotel across the street played obnoxiously loud music all day on Sunday but thankfully it ended at 6pm and quiet the rest of that night and no music Mon or Tues.