hotel is nice and clean with friendly staff

Need to work with valet staff. The young man handling our vehicle was mistreating as he was going to park. You’re not supposed to burn rubber on vehicles that are not yours. Also, we paid him $400 mx to wash our vehicle inside and out but did a horrible job. for the rate that he charged that car should’ve been spotless! We have never paid over $130 mx to clean our car in and out and received way better results. Besides that little issue, everything else is great. I do expect to return but will NOT be paying for a car wash again!

Breakfast is outstanding...food is tasty...a large variety...breakfast room is large and seats many. Staff is very attentive. The breakfast hours are excellent....630 am till noon. Beds in my room very comfortable...room is larger than many other hotel rooms. Location is very convenient....very near a large mall with so many stores and restaurants...within walking distance.

Novotel met all my expectations so I have no suggestions for improvements. I commend the friendliness of the staff....always smiling, helpful, and understanding.

The location of the hotel is exceptional. It was a short uber ride. The price of the room was very affordable. I like the multiple options for room service and the morning chef was exceptional at making hotcakes and omelets.

I didn't know the hotel changed its rule to have plastics out of the room. I had to go to the bar to get paper cups. The size of the bed was reasonable. I'm a little taller than the average man. Maybe have some rooms with king-size beds.

I liked that it has a pool, great location in San Pedro, comfortable rooms. The bar in the lobby was good.

Two of the three elevators weren’t working which made getting up and down to room slow. No mini bar fridge

The location

They were not specific about all the room with pets in the same floor is the first time I see that in a hotel it makes it really unpleasant since all dogs at some point were barking. In my opinion they should distribute the rooms around the building. Also the room was not what we reserve for we wanted a room with view and instead we were on bottom floor with no view at all. I was expecting the price to go because of that but they still charge me for the same amount. The excuse was because i had a dog with me. But that was not specific when we made the reservation other wise we would’ve choose a different Hotel. As a side note the cleaning lady and the staff by the door were really nice.

Location, service, parking and price

I had to request more than twice to refill the shower gel and shampoo, because they were empty when I first arrived to the room. Curtains were very dusty

good location to my customer. Front desk, no matter who he/she is, all are nice to customers request.

Breakfast is not ample, especially vegetables or fruits.

the location is great, very close to valle oriente and san pedro. the facilities are in good shape and the breakfast is amazing

there’s very few tv channels and some of them aren’t even tuneable.

loved the location , and the food and hotel areas.

Rooms are quite outdated. Restaurant staff during breakfast wasn’t very attentive.

Food was awesome and the attention too. Room was clean but out of the room was not clean

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