Location, location, location Staff friendliness and flexibility Roof terrace with incredible views, especially at night Quiet Incredible massage by Karen

Absence of warmth inside the room: it was very surprising to not see one single rug in the entire property and specially inside the room and bathroom. The floor ceramic is very cold, and with the high ceiling and lack of colors, it makes the room uninviting, not cozy. I even thought that might be on purpose to give the place a monastic sense, but who wants that at a luxury price. Please through some of the beautiful local textiles around. Also more fluffy pillows.

It was beyond what I was hoping for in all of the best ways. Staff was very courteous and went out of their way to make sure I was comfortable. Breakfast was great. Property is close to everything. Very clean and nice. Rooftop pool nice as well. Very relaxing. When I left I had to catch an early flight out of Mexico City and they arranged an early cab and woke me up, had coffee to go ready for me. A phenomenal experience and I plan on returning with my family ❤️

They were great. I honestly can’t think of anything I would improve

Gorgeous bedroom and bathroom with a nice big jacuzzi bath. Loved the style of the room apart from the leather couch in the corner. Felt like it didn’t suit the style of the room. Staff were lovely and the food was very tasty. Great location, just a few minutes walk to the pyramid.

Food and staff were top notch. Very helpful with suggestions and any problems that came up. If we had an issue, which was rare the staff solved it immediately. The rooms were beautiful. Especially the master suite.

It’s noisy. But the location is worth it.

The check-in was quick, and the room was wonderful. The indoor garden is really beautiful, and the staff was super nice. They brought us nieve de guanabana (soursop sorbet) when we checked in! We didn’t check out the pool, but the breakfast was delicious. Also, the location was perfect for our one day stay to explore Cholula.

Nothing.

Very close to our destination in the archaeological zone

A little more English competency please. One thing noticed in Italy is hotels with a high occurrence of foreign guests have staff with good English skills

Beautiful rooms, pretty courtyard garden, central location, nice view from roof, easy walk to everything you could want to see, buy, or eat. Very good breakfast included. Secure parking off street.

Cold Floors (recommended to Reception to provide disposable slippers like found in Japan or Korea).

Outstanding, helpful people. Very nice. Breakfast was 1st class. After a few days I had to leave at 4;00 am,. they asked me if I would like a sandwich to go since I left early. Very nice and then they walked me to my car. A+ staff. I will stay there again. And in walking distance of everything.

The location was excellent. The breakfast and service were great. The room was comfortable and clean.

Very exclusive! Only 7 suites! Loved everything about it! Front desk was very nice and accommodating with early and late check-in and checkout. Our upgraded suite had sunken jacuzzi in the large bathroom, high ceilings, comfortable king bed, sitting area, good A/C and very spacious. The delicious gourmet breakfast was well organized, placing orders the evening before. Location was perfect! We’d love to go back!!