We had a lovely stay here. The hotel is very attractive and the courtyard layout offers cool, shaded areas to sit. The location is good, bars and restaurants nearby and close to the pyramids, museum and park. 20 minutes walk to the main square of Cholula and very easy to get Ubers. Our room did not have air conditioning but was naturally cool despite the heat outside. The room was simple but comfortable. We enjoyed the pool and restaurant and had some good breakfasts/drinks/snacks. The staff were helpful and helped us to do laundry but this was more expensive than we expected. WiFi worked well. We were mostly out during the day.

Expensive laundry service, price not quoted in advance. No air conditioning though we didn't need this. During our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in the morning until the evening. The environment was not very relaxing. Very small TV but we didn't need this.

Beautiful hotel right near the Cholula pyramid. The location is perfect for archeological exploration. The staff was super excellent. The place is the cleanest I've ever seen anywhere. The rooms are beautiful. The food is fantastic. No tricks at all just solid value and a stunning beautiful stay!

The pool doesn't have a hot tub which would have been fun for relaxing after a long day of exploring. That's the only improvement I could think of. Also, the wifi is intermittent inside the room so you need to be creative where you use your phone to get full strength signal. The laptop was able to connect fine, however.

Great

Some of the stuff members were rude Didn’t follow direction or guess instructions Request etc.!!! The front gate guard rude, unprofessional, politeness horrible Cleaning ladies don’t follow instructions or gues request However the other personnel were Great!!!🙏

The location and the installations were excellent. The rooms (in general also the whole hotel) are vintage-like, resembles a traditional Mexican hacienda. I didn't have the opportunity to taste the food, but I have hear from trustable sources that is also very good!

There was an event on the ball-room, the music is almost imperceptible from the room I was in, but it might be noisy in other rooms. Also, the guests that stayed in the hotel after the party ended (01:00 am approximately) could be a little noisy.

Ideal for us as we were visiting our daughter in Cholula.Just a short walk to the centre and the Pyramid. Didn’t have breakfast but the coffee was good.

Nothing.

The location is excellent and the staff is very efficient and kind.

The mattresses are old and need a change.

Staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

Mattress was hard/uncomfortable.

Location staff food the best hotel I have stayed in the Puebla Cholula area

Not tried the was empty all the time very good