location, large room, comfortable king bed, safe, heat, roof top restaurant, elevator, large screen tv with Netflix! Lots of positives!

No handrail on four stairs leading into our room, no tabletop space on side tables next to the bed, no hangers in closet, no shelving or dresser for clothes, no electric outlet at desk for charging cell phones, very limited counter area in bathroom, awkward and unsafe entry and exit from tub/shower, no fitted sheet on mattress, no water glasses. Some minor improvements would make this a great stay!

comfortable, clean, great location, friendly staff, nice breakfast, spacious room

their snack menu isn’t great, overpriced and average food. the King room right next to the elevator (305) is not big and not like the King room advertised on booking.com, and you can hear the music from the bar and people in the elevator. i asked to be moved to 307 when I saw the bigger King rooms being cleaned which was almost twice the size. If you get the King room right next to the elevator, ask for a bigger room.

Felt like a luxury hotel and totally worth it for the price. Very comfortable bed, hot shower with good water pressure, fast internet, plenty of space in the room. Location in the middle of the historic center. Would definitely stay again.

Received a message through Booking.com that check-in was from 3-5pm only, and after that the reservation would be cancelled, despite the fact they have a 24 hour front desk. We arrived during that window but the message seemed very strange. If you plan to arrive after 5pm, make sure to check with the hotel so they don’t cancel your reservation.

Our stay in Hotel Diana met out expectations. The Hotel is in a beautiful colonial building that has been lovingly updated. It's in a mere 5 minute walk to the Zocala and other tourist sights.. There are an abundance of restaurants and cafes nearby. The on-site cafe serves a fantastic breakfast. The rooftop bar has an incredible view. Our room was huge, with 2 Juliette balconies looking out onto the street. Large wooden doors (probably original) blocked the noise and the cold temperatures. All staff from reception to cafe to bar, were very friendly and accommodating.

Our only complaint is that the rooms run off an open courtyard. Occasionally, the noise of other guests coming to their rooms from the courtyard would disturb our sleep. On one occasion, the music in the courtyard was extremely loud. But, with a call to the front desk, the volume was immediately lowered. Also, it should be noted that the "suite" did not have a separate room but was quite large with a desk and comfy chair.

I stayed here because the staff was so kind and welcoming. Jerardo at the front door saw me looking in the lobby one evening and suggested I come in and have a drink on the rooftop terrace, which had amazing views. I checked in to the hotel the next day and every time I saw Jerardo for my 4-day stay, he made sure (in English) that all was going well.

You have to be ready for a little noise. My room faced the interior courtyard so I could hear people in the restaurant at breakfast-time.

Excellent location right in the center and easy to walk to the zócalo, museums, restaurants, etc. Staff was fantastic and really went above and beyond to be helpful. Room was spacious with a nice bathroom.

Just a basic room for the price. No fridge, no luggage rack or closet. We had an interior room so no natural light. We chose this hotel in part because of good reviews about the WiFi, anticipating we may need to do some work during our stay, and the WiFi was strong when available but intermittent and dropped frequently.

I liked pretty much everything about this hotel: from its location to the cleanliness to the quality of sleep. The hotel rooms are very quiet (we stayed 2 different days, in two different rooms, so I saw a total of 3 rooms), bright, a/c works great. Beds are large and super comfortable. Everything was in order. Staff was nice, welcoming, they kept our luggage in a luggage room until we could check in. Really, nothing to dislike.

I wish bathroom had more lights (brighter lights?). It was very dark and not enough light to apply make up on. Other than that - everything was fine.

Large bathroom and 6-foot bed. View of the cathedral from the (tiny) balcony and view of Popacatepetl from the terrace and bar. Lift. Free valet parking. Great location near the cathedral and main square. I must point out the extremely helpful and friendly staff member, Gerardo, who spoke excellent English and was a great asset to us.

More coat hangars would have been useful especially as I forgot to bring any myself.

Great location, close to Zocalo and places around it. The view of the cathedral from the terrace is as good as one can expect from the pictures and distance. Attentive waiting staff although no communication in English, which was a bit surprising given that I expect most of the clientele to be tourist, but possibly internal country tourism. Will return.

Pillows were not comfortable and towels could be better. Morning music at the dining hall downstairs may be a bit early for some after night on the town. Some English as part of staff skills or training would be nice. Overall good impression for the money.

It’s very central and the area seems safe.

The listing states it has its own living room and a bath and shower. It was just a regular room, the bathroom was a bath with a shower not separate and the tub couldn’t be filled. The TV doesn’t have much signal. It also stated it had sound proof walls but you could hear absolutely everything both outside and inside the hotel including the elevator which is very noisy.