Location,staff attentiveness, breakfast, view from the room

The gym is not sound proof and it gets quite noisy with people throwing the weights around. The swimming pool is small and could not be used much. The price can be better

Super location just next to the shopping mall, easy to find restaurant. The staff are very helpful and nice, especially I want to thank Ms.Guadalupe for her patience and help to locate a taxi to airport in DF.

room card seems to have problem I have changed twice

I’m a big fan of this hotel. There are so many good hotels in Querétaro, but I always pick this one. I have rated it before, I just have to say that the buffet breakfast has considerably improved in my last stays. I stay some 6-10 times per year there. Congrats!

Overall a nice place to stay and the location is nice too.

We had let them know when we were getting there and to pls a have a room available after traveling for 20 hours to get there. Our room wasn't ready for about 4 or 5 hours. We were so tired we just sat in lobby that whole time. Terrible experience and they told us they saw the notes on the reservation too. We had to wait a couple hours after normal check in time too. Besides the shaky start it was a nice place to stay.

The view was just awesome, the room was clean and the the king size bed was just perfect

The room temperature was difficult to adjust, closer to the windows was very hot, and during the day turning off the AC was not an option. Using double glass windows should help to cool the room. The sink had also a bad smell and we had to keep the stopper close all the time.

Staff. Regina is wonderful! She will do anything to make your stay comfortable! Location. It’s In the biggest mall in QRO! Food. Chef Jose is amazing! So much good food offered every morning.

Noise from next room kept me awake till 1:30 an. and night manager wouldn’t stop them after 3 requests. Also noise from weight room when they would drop the weights over and over. sounded like thunder.

Friendly staff. Quick to fix any problem. Clean. Awesome breakfast! The best service! So willing to help in every way.

Windows don’t open.

excellent location, excellent breakfast, beautiful rooms the breakfast buffet and the made to order omelettes and quesadillas were great!

Stayed on business trip with multiple colleagues. Location excellent and hotel is clean, comfortable, and staff were service oriented particularly helping. Breakfast nice.

Nothing specific.

location and clean facilities

little tricky to get in, lobby is not in entrance you need to go up by elevator to a specific floor