Friendly staff. Comfortable beds. Very clean. Huge room. Gorgeous balcony for sunrise over the ocean. Excellent above the mall location for restaurants and shopping. Very safe. Very happy with the choice to stay here and would return. Daniel at the security desk was a treasure, helpful and kind.

Ok yes you can hear some street music at night if there is an event happening. We stayed 2 weeks over spring break and I think it was loud 2-3 times. Definitely didn’t keep us up and was not that bad (I almost didn’t book here due to noise reviews and I was pleasantly surprised).

It is a great accomodation for someone who does not want to spend fortune on the hotel in Cancun. It is located in the Cancun downtown, so, not in the Hotel area where most restaurants, bars and beaches are. But it is in the part of downtown, which is very close to the Hotel Area and is very safe. All the tours leave from somewhere nearby. There is also a public bus 10 min walking from the hotel that takes you anywhere in the Hotel Zone. These buses run every 5 min. There is a taxi stop right at the entrance to the shopping mall. The Hotel Area is very large, so it is not possible to just walk there. The room was comfortable with all necessary facilities. Room service was also very good. The hotel is just above a huge shopping mall, where I could buy everything I needed and where ATMs are. The pool area is great, you can see a sunset from there if you wake up early enough.

The hotel does not have a restaurant, so I had to buy some food to the room for the mornings. Also the location is not close to the Hotel Area, you will need to take a taxi or bus to move around.

Enjoyed being on the upper floors, one reason why I also keep coming back. Great view from the lagoon/pool view. Great sunrise and sunset. Room 1 bedroom suite good facilities. Like the larger refrigerator rather than the smaller one on last visit. The staff is great. Especially at the E3 level check who comes and goes. Good security. Great to have easy access to LAS AMERICAS MALL. Good poo and deck, never found it crowded.

The upper floors are my request because of the loud music into late hours. The washerdryer unit walks and also not dry completely. No notice about "do not drink water from tap". Though never got sick from it.

Safe, easily accessible to public transportation and shopping. Lovely pool area, building staff was incredibly friendly and helpful.

The cleaning of our room was very badly done. We stayed for 4 days, and the bare minimum was cleaned each day, lots of key things missed. You can hear night life music all night. Ear plugs are needed if you're a light sleeper.

Checkin Lobby and access to the pool and gym areas. The rooms were perfect.

The lack of instructions and clear indication of how to access the hotel. it was an ordeal

Location is unmatched! cleanliness, daily tower change

The jacuzzi is way too small hence almost useless..

I liked that they let us check in 2 hours early. The staff if super nice. I also like that the mall is next door so you can eat. We’ve been here a hand full of times and really like it even though it’s not close to the beach.

I didn’t like the noise from the bars or the auditorium it’s impossible to sleep when you have two bands playing at the same time. Luckily after two days of not sleeping I managed to open the window in our room and blocked some of the noise by closing the outside window metal door. The higher up you are in the tower the less noise you hear. It would also be nice if the breakfast buffet would come back it was very convenient.

Location is good, we chose this place for one night before our flight out of Cancun. It is about 30-40 minutes to the airport and 15-20 minutes to the ferry terminal to Isla Mujeres but you need a car if you really want to explore the area. The only place within walking distance is the Americas Mall. We had a suite with ocean view so yes, view was great.

*Hotel is inside a tower so getting a taxi wasn't very easy. We had asked the security guy to help us get one but it didn't show the next morning so we had to walk towards the street and get one outside. If you have a lot of luggage this could be problematic. *Furniture is old and falling apart. *No coffee maker!! *No bottled water in the apartment!!

The staff were excellent, very friendly and helpful

The place is very clean and the view is very interesting. The fact that this hotel is in a mall was also kind of interesting too. The staff are very friendly and let us leave our bags early! And check out was flawless.

There is no easy way to "walk in". You're forced to essentially drive to the location (and go through security) or go through the mall (which is more headache than easy). If you take an Uber or a taxi here, get ready to look like an idiot walking up long drive way and into a parking lot to get an elevator to get to your room. Oh and if you're already in the mall (and don't have the keycard they give you), you have to go OUT of the mall, walk around back to the drive way and repeat. Makes checking in and out without a car difficult. It's just so car centric.