very beautiful property. calm and relaxing

a bit overpriced for location and amenities

Our trip to Isla Mujeres was fantastic and Casa De Los Suenos was a big part of it. The views from the hotel are spectacular and the staff (Val in particular) was wonderful. Very kid friendly and cozy! We loved the infinity pool and access to Kin Ha restaurant. We will definitely come back and stay again.

We had an issue with a leak in our bathroom that persisted throughout our 3 night stay. Overall it was not a huge deal b/c we don't spend much time in the bathroom and it did not impact the main sleeping areas. However, we were told it was fixed multiple times but it just kept leaking. Unfortunately we weren't offered any consolation (like a "sorry, that was a pain") so that was a bit of a bummer.

Amazing hotel Great staff and views and rooms

The beach is not sandy

Great staff and excellent swimming and snorkelling. Take the collective outside the hotel room to get into town centre.

Bed a little soft

the location away from the busy streets are perfect, the view amazing! and the pool area and waterfront area was great too

when we arrived we had some problems with breakfast, the booking we made trough here was not the same they had, so they wanted us to pay extra for one more person, after that, we had a feeling that one of the two receptionist didn’t like us very much and we didn’t do anything wrong, we showed them booking confirmation etc. not a great feeling. The beds in the room was really bad sleeping in - way to soft and noisy. the room was okay but dark and needed some love. the restaurant is ok but not great food a stranded I guess. The pool area buy the beach looked a bit sad and need some love too, but was functional

The facilities are great. You are away from the most touristy area of the island, in a nice place near the south tip. The hotel is great, with a nice private pool and a great view. It's also paired with a beach-club that you can access as you want. It was a great few days for some family rest for some "time in paradise". And the staff and owner were always very helpful!

It was not a problem for us, as we rented a golf cart to move around, but it's a bit away from the north part of the island with has the very nice Playa Norte beach. Not a problem at all for us, but take it into account of you are staying at this hotel.

First of all the location is perfect. Despite what we had heard, Isla Mujeres was not at all “laid back”…it was the most crowded place we visited on our trip to Riviera Maya but Casa de Los Suenos, at the southern end of the island was away from the hustle. It has a local flavor and most of the people using the pool and beach were not guests of the hotel but rather nearby regulars paying per day use. We loved this about it. The beach/pool/dining/bar area was a lot of fun, very lively. Excellent food there with multiple levels and activities we all enjoyed. It just had a great vibe and energy. The little rope swing and decent snorkeling were highlights

shower was not hot. Lower pools were not clean. Stick to the upper pool or really the docks/beach are the best.

I honestly don’t think we will ever stay in a nicer hotel in the western hemisphere. We stayed in the serenity suite and the tripsdcisor photos don’t do it justice, it’s massive and the view from the jacuzzi and shower is incredible They reserve the premium seats on the deck for hotel guests The food was incredible The staff could not do enough for you, especially Carlos and the owner when I couldn’t make the parking brake on my golf cart work.

we didn’t stay long enough

Staff, accommodations and all were fantastic. The dogs and cat on property where a calming delight along with a friendly atmosphere. Presidential suite had everything I could have asked for.

Did not get a bottle of champagne at stated in the listing for the Presidential suite I stayed in. Also, was not told that rental of golf cart would be a separate charge .upon check out once I checked in. I was told at check out of the additional charge. That part was disappointing and unexpected.

Hygiene facilities were very good as well as the beds and pretty much every other part of the room. Great view of the beach, amazing swimming pool and the staff gave useful recommendations.

The mini fridge, although being well-stocked, was quite noisy and the room was never cleaned or re-made, which might be normal practice in the hotel, but we would have preferred otherwise.