We have arrived to the hotel with a rented car about 8 PM, 2 hours late than stated check-in hours. But it wasn't a problem - we have still found a man in the reception, who didn't speak any english at all. But he has helped us with our luggage and carried the biggest ones to the 3rd floor (there are no elevator). Room surprisingly was very spacious with good air conditioning. But the best thing came next morning, when we were waked up by various sounds of birds. Our room has a balcony where we sitting, eating our own breakfast and listening to these amazing sounds of nature. Later hotel offered us a very basic breakfast (cut banana and watermelon, sandwich and orange juice) and again nobody spoke even a word in English :) Then we went to the pier to search a boat for a tour to the lagoons. Found it very easily, there were dozen of options just for 1000 MXN per boat. We have asked for a late check-out, but hotel refused, because our room has been booked for the following night, but they allowed to leave our car near the hotel door. Actually it was one of the best hotels we have stayed during our trip in Mexico. Next time we will try to stay there for a longer period than 1 night.

There is not too much what to do after the sunset at 6 PM. Rio Lagartos village is empty at dark with running wild dogs on the streets (but they are not aggressive). Hotel location in Google Maps is incorrect. Thanks God I have read about it in one review before arrival, otherwise I can't imagine how I would found this hotel. Owner of the hotel must fix it immediately. Hotel is located near the pier, but outside of the center of the city where you can find 2 small shops and few restaurant - it's about 10-15 min walk to the center. Haven't tested the pool, because we haven't enough time for this activity :(

Room was comfortable and the location was excellent. A pier just in front of the hotel made it extremely easy for our tour to pick us up for a boat ride on the river. We went to La mojaritta restaurant literally at the end of the road which served great food.

WiFi was poor, though this seems to be a recurring theme around most of the places we stayed at. Not a deal breaker as we relied on mobile data, however if one needs this might be an issue. Breakfast was extremely basic, cheese on toast and a small plate of fruit. Don’t expect it to keep you going all day.

Nice terrace with the river view. Wooden decoration and swimming pool. Nice car parking.

No breakfast available. Price of a boat trip to the lagoon is double than what you can buy at the street. The village offers nothing but a lagoon trips, so good to stay max for 1 night. The earlier you take a boat the better to see the wildlife.

The staff is really kind and the localisation is great. It is really calm as well. The outdoor are clean and cute. If you want to discover Rio Lagartos, you should directly ask at the front desk for Jose. Sadly he was not available for us but his colleague replaced him and she was amazing. We paid 1800 pesos for the boat and we had a great time. This is a nice place to stay

Location is great, the clean room with everything you need to spend one or two nights in this hotel, pool was nice with shower outside. If you plan to visit the reserva Rio Lagartos and watch the birds and perhaps see a crocodile, with boat, go early in the morning it is the best time and return to the hotel for breakfast.

nothing negative to say

very cute hotel. we booked 2 rooms (lakefront and pool facing). Loved the huge deck on the lake facing number. Tour for the pink flamingos right in front of the hotel. The hotel also provided 10% off to their restaurant. The restaurant was great! simple breakfast (coffee, juice, fruit, and ham/cheese toast). nice and welcoming staff.

water pressure i the shower is sad. was easier to take shower by the pool than in the room.

Very spacious and bright rooms with balcony! We loved it :) Clean and very comfortable. Breakfast was average - nothing special (piece of pastry, grilled cheese sandwich, plate of fruit and coffee which was not good.

Wifi worked only on front desk and even there the connection was bad. Sun beds were broken but it was not a big deal for us.

We got an upgrade for our rooms :) with view to the lagune. The private terrace was huge, to have space to enjoy with your friends.

The street outside could be repair to give a better view to the hotel.

Great location, straight cross the sea. Parking available. Morning coffee.

During our short stay we had twice water pressure issue. Once even water did not come. But it was fixed in few minutes.

Very nice hotel, very friendly staff and a beautiful terrace on the Ria in our room. A few minutes walk from the pier where the boat tours starts.

We really enjoyed our stay. as some other reviewers remarked, the breakfast is simple (which suited us just fine).