good resort for a family trip clean, good staff

restaurant was a disaster , during my stay it was crowded, staff was not enough to serve guests. there was complain about the quantity and quality but no reaction from the management. the reception is not answering the calls: before arrival, during the stay and even after we left. it s not professional to ignore the phone calls : i wish this will be avoided in the future.

Hotel is well placed with direct access to Sfiha Beach. The staff especially staff restaurant were brilliant probably best service I received in a hotel. Food was excellent with several varieties. we took inclusive package that include everything even pool bars & SPA. absolutely fantastic stay that I highly recommend

Room didnt have tea & coffee facility. SPA staff could have been more friendly and helpful.

The resort is new and by the beach, the facilities are ok and the staff are friendly and helpful

Few small details like there’s no toothbrush in the rooms and a bit of ventilation noise in the bathroom

Definitely worth staying if you want to have some all inclusive modern luxury to relax from sightseeing Marocco. We expanded from breakfast only to all inclusive for a good price. Food was great with a good of choice. You might have had a beer or wine added to your meals. Big plus was the bottled water for all the quests, unlimited. Great modern rooms, very clean and luxury with balcony and proper room service. We needed to use the laundry option, which was fine fast and in a good additional price. Our child was hosted on the sofa, great approach. We had one disaster during his “stomach sick night”, and the hotel behaved very well and supportive. Thank you. We have used also Spa with two massages, good price and well done service. Highly recommended for relax and luxury. Beach marvelous, swimming pool big and adjusted for adults and kids. Good to have walks on a coast with splendid views! And… the coffee’s in a beach bar! The best ever :)

The only minus was English, the staff was extremely helpful and on the top with all services, although we have had challenges when discussing some meal, room or spa options. Resolved sometimes by google translator. I would say at this level of branch hotel it may be a little developed to provide some language add ins for the great staff and service. Unless you speak French :)

I liked the location of the hotel and the architecture that made it look like a small town rather than just one building. Also, The staff was very nice and welcoming during the stay. Not to mention the quality of food was just exceptional.

I mean what's not like? Everything was great. I'd like just to suggest rather than "I don't like" to include a transportation service since the hotel is located outside of El Hoceïma or any transportation point. Yest they offer to call a taxi for 150 Mad but I've seen other hotels include their own transportation service and it's so much better and comfortable.

Hello , i want to say that the personal of this hotel are perfect , food very good and taste, and also the show s personal are nice kind and helpful and specially adil is very kind person respectful

. But i was mad because i came 1 hour before time to reached my room so i said to the reception to gave me the bracelet for drinking something and i have 2 kids they want water … but she said no u can t eat or drink nothing that s not good at all and another thing that frustrated me i went to swimming pool when i back to my room i found it dirty they didn’t clean it and i have baby so i need it clean that s bad for me

Our room was really nice, little balcony with nice view on greenery around. The animation for kids in the evenings were super cool and staff really was taking care about each child. Pool is great for small kids as well, we spent there 2 days and kids didn’t leave the pool for 2 days )

Was trying to go to the restaurant instead of buffet, but told that needed to book a day before. There should be more options for food for those who doesn’t want to have buffet as location is far from the restaurants of the city

A very nice hotel to stay in. They have both indoor/outdoor pool, tennis court and even a futsal court. We really like the hotel grounds as they are improving the landscaping too. Nice to just stroll around.

We had an unpleasant encounter with a security guard who came and "told" us to not make noise(which we wasn't) and not hug each other when we were swimming in the indoor pool. Then he asked a funny question to my bro.- whether he is a Rifi? When my bro says no. he just walked off. He was rather rude. We found out that his name is Ismail and we notified the reception when we checked out.

I stayed here with my sisters from 13 July to 17 July. The facilities as well as the hygiene are top notch! Nothing is too much for the staff, both the maintenance team of the rooms and the teams in the restaurant try to meet all your needs. The food is varied, for difficult eaters like us there was always something that was to our taste. So a big thanks to the whole staff( Jamal, Nabil, Hanane etc ) for making our stay so enjoyable! The only irritation during this period was the bad behaviour of some guests! The staff dealt very patiently with this, hats off!

The food wasn’t good