The rooms were exceptionally big and clean and very spacious. The pool and gardens were also excellent. The hotel is still undergoing renovations and at least the workers were cognisant of guests and did not make noise early in the morning.

The restaurant staff needs training on the services offered and on hospitality in general. We had booked a half board option, reception told us the menu but the restaurant staff had no idea what was going on. Eventually we were served rotten fish. It seems no one in the staff always knows what is going on about the services in that hotel. The half board is a scam, don't take it!

Hotel is big, nice grounds. Two pools, bar, restaurant. Rooms are comfortable. Lobby has a nice seating area. The restaurant is good, many choices for the included breakfast, and other food options.

Reception staff provide conflicting information. I was checked in and given a key to a room that was ready, but it wasn’t. Waited about 25 minutes for a change to a “ready room”. Also, staff member provided information about a late check out fee while another staff member provided a different fee at time of payment. Fee was waived due to this discrepancy, but their information was contradicting. Lots of work/renovation/modernization going on, lots of noise to include Saturdays and Sundays. Location: away from places of interest and shopping. Hotel doesn’t have a gift shop at the moment.

Breakfast choice and quality was delicious. Rooms spacious. Reception and dining room beautifully decorated. Swimming pool and gardens beautiful.

The hotel is being refurbished and will be great when finished. At the moment the rooms are very old fashioned but having said that they are clean and spacious. Just to add, there is a hotel in the same complex of a lower star rating that shares the swimming pool and gardens. If I am paying more for my hotel it should not be shared.

The hotel was clean and comfortable, the staff very helpfull and friendly and they assisted me with all the questions I had. Laundry service was on time as per the times given and I had no issues during my stay.

I was there when they were busy with the final part of the new foodcourt/reception area which looks great but was not fully operational yet. The only restaurant onsite had a very limited a-la-carte menu but also offered buffet, which made up for it.

The hotel has nice and spacious rooms, if you are lucky, you will get a room with a pool view, so appealing especially after a long day working or travelling, or you can go chill by the pool and order your drink and/snack and just unwind. it is closer to Aros Aiport, a walking distance when it is not dark. The food was great and the prices are reasonable. I never had their breakfast

I was satisfied with everything

I arrived and requested a large bed, this was done for me, after a long haul flight just wanted to stretch out and sleep. I did not bother with breakfast but have stayed here before and after this trip and can say that breakfast is excellent with a lot of choice and fresh. My room was very clean. All the staff are very polite and respectful. I recommend the spa for a massage too

nothing

Great reception and restaurant area that served an excellent breakfast. The staff were excellent. Good location to stay if you are heading south out of Windhoek.

Rooms were a little tired. But the hotel was being refurbished as part of the rebrand to Mövenpick so I am sure they will be better once the refurbishment is complete.

Location was great. Hotel was clean and smelled amazing throughout.

We asked for extra coffee and milk as we are coffee drinkers and what they had was insufficient. We had to request this twice and then was only provided with two extra sachets of coffee. We ended up going to the local supermarket to buy our own.

Breakfast kept me going all day. All staff made me feel very welcome and I felt wonderfully safe and valued. The ladies in the breakfast/dinner restaurant were lovely, the staff at Reception were very friendly and extremely professional, and the room cleaning staff were lovely too and did a great job. I felt very privileged throughout, and my first visit to the Southern Hemisphere was very special. Everybody was brilliant, accommodation was excellent, I felt like a VIP. I had a wonderful time, taxi booking was brilliant, staff showed great interest in my welfare. As a veteran Accor member, I wholly recommend this fantastic wonderful hotel and look forward to coming back soon

The hotel is very convenient as a base when arriving in Windhoek before driving out in the Namibian desert. Large parking space, good restaurant and a mall nearby for easy shopping is needed.

The hotel was slightly worn down, but renovating efforts were coming along. The room was quite cold (in the African winter), and the AC was clogged with dust and worked sub-optimally.