The hotel has a gorgeous architecture and the settings are wonderful. Very clean and the staff couldn’t be nicier. We felt welcome and safe. The breakfast included is really good.

One night the hotel hosted a private event outside with a wood burning oven and the smoke got inside our room. It was really bad, the hotel staff tryed to mitigate the problem but the room smelled like smoke all night and our clothes got the smell s well. I complained with front desk and they sent a person to mop the floors; that didn’t resolve the problem. Our list night at the hotel wasn’t very pleasant because of that situation.

1) Pools, jacuzzi and sauna 2) Sustainability actions towards plastic-free (still some plastic bags, but efforts to replace them for tissue and paper bags) 3) Interior design décor 4) Breakfast with local andean dishesand fresh juices

Overall overpriced, comparing to other 5-star hotel in the Sacred Valley. Mandatory taxes for experiences ( you could at least have the option to choose or not). Indeed, overpriced transfers to Cusco

The hotel is beautiful, quiet, next to a peaceful river and surrounded by trees and green areas. My suite facing the gardens was spectacular and my bed and pillows were the most comfortable I have used in my life. The breakfast buffet which runs til 10am was exquisite and the tea station was the fanciest I have ever enjoyed. The best part of the hotel however were the PEOPLE. It's clear to me from the moment I entered and every call I made that these professionals have not only studied about hospitality but have received countless trainings because they really do their best to make you feel like a king and queen. Incredibly kind, smart, and warm humans. I slept soundly, danced freely with their jbl blue tooth speaker and enjoyed a very memorable bubble bath. Their pools and spas were gorgeous and their private beer bar was delightful. When you go be sure to make time to sit and read outside the breakfast area to see the urubamba river and watch the birds and butterflies. I drank many teas outdoors and I will always remember those quiet moments. When you go to the game area definitely enjoy a round of Sapo 🐸 and Id you don't know how to play ask a staff member. it's a traditional Peruvian game that can be enjoyed alone or with friends.

That the cost for a box of tampons at their store was 40 soles which is 100% more than any pharmacy in Peru. Also because of their unique location it can be challenging to find an Uber to move around the valley and private taxis tend to be very expensive ($70usd).

It was very clean, the room and bathroom were spacious, the service was almost perfect and the grounds were beautiful!

When we arrived we were held at the front gates for quite a while as the doorman couldn’t verify our booking even though we’d received correspondence from hotel staff earlier in the day. After a long journey it was frustrating and we’d prefer to have gone through this process at the reception if at all. Other than this issue the service was exceptional. Our only other gripe was the lack of any vegan options on the menu, the waiter was as helpful as he could be but you’d expect more in 2022 from such a nice hotel! Overall we definitely had a great experience!

Everything! the hotel itself is in a fantastic setting in the valley by the river. The building is contemporary but in keeping with its setting and the decor is to a very high standard and very stylish. The rooms were fantastic. very good size, great aspect onto a lawn, beautifully decorated and very well maintained. the staff are all fabulous- without exception. Isaac the concierge persevered in trying to get ahold of us while we were on the Inka trail to arrange to collect us at a town near the hotel while he then arranged for our bags to be collected from Cusco and brought to the hotel. Raul and the waiting staff could not have been more attentive. and the food and drinks (a bit pricey) were excellent!

the wine was a bit pricey

Perfect stay. I loved how PeruRail was a few feet away. I loved the aroma as soon as you stepped in the door. Breakfast was excellent. The room was just lovely. Staff were so polite and attentive.

There’s not many restaurant selections nearby. The water pressure in shower was very low.

The interior decoration and amenities were top notch. The breakfast buffet was the best we experienced during our trip to Peru and the heated pool and hot tubs were great for a relaxing evening after tours.

Nothing!

Very good breakfast and Spa area

Shoe service was 30 minutes late, which delayed our departure. Photos of rooms could use an update (look much more 90s than the actual rooms which are very nice)

rooms are super cozy and comfortable beds. exceptional amenities! Even had a harp player at breakfast. breakfast is a huge spread and the pool and jacuzzi awesome.

mainly an issue with my booking not the hotels fault but they helped me resolve it

This facility was amazing. We enjoyed the pool and spa, the walk around the complex and meals. The staff were extremely friendly and helpful. The location is great for exploring the Sacred Valley. The resort and location are highly recommended.

This was the best accommodation that we had for our 3.5 week tour of Peru.