The staff is amazing, the location is wonderful, and the food is out of this world. My fiancé and I came for my birthday and they upgraded us to the SUITE for free. It was incredible! 2 rooms, a soaking bath, multiple bathrooms, all inclusive mini bar, and those fun Japenese toilets with all the buttons. and and and a birthday cake delivered to our suite! (thank you so much for the upgrade Kat) We have our omakase dinner in Nobu and lunch at Hidemasa! This is how you get a customer for life. Nobu will take care of you for 1 night, so you will come back for trip 2.. 3.. and so on. Excellent customer service is shy from what I experienced on this property. You are not booking a room but an experience! Will most definitely, be back. Thank you Kat and Allysa for the personalized experience!

Wonderful place to stay in Manila. Extremly helpfull staff with options to check out a little later(1pm) and use of the Spa facilities, while my plane home was in the evening.....so I could spend some time in the gym, in the pool, in the pool cafe, which offers good coffee and nice salats. Best place to be, before going back to Europe. Very safe, lots of checks outside, but always extremly friendly. Breakfast was rich and has a wide selection of all what you need. Will be back some day!

Everything was perfectly fine at our stay here. We definitely recommend this hotel, a 10 out of 10!! The staff was very friendly and accommodating. They will help you with all you need and more! We even got a free upgrade and late checkout because our flight back home was late at night. Rooms are big and clean, roomservice was excellent. The pool is big and great to swim in. Also, don’t miss the restaurant!! Their food is the best we’ve had in the Philippines.

nothing

The garden and pool, the children love it including the buffett breakfast at Hyatt which I didn't know we can cross over until after I asked the staff at the restaurant by the pool.

The food at new wave restaurant next to the pool needs to improve its seasoning and the portion is too small. Also, the premiere room I booked with pool view didn't really met my expectations after paying almost 700US for 2 nights.

I loved how clean and spacious the room was. The king size bed was luxurious and the amenities in the room was exceptional. I definitely took advantage of the Nespresso espresso maker. The bathroom features was also great, especially the bidet. The view of the gardens, pools, fortune egg, and adjacent hotels also made the experience beautiful. Seeing all the gold windows, the light show, the blue waters and colorful flowers made up for being more of a city hotel than by the bay. The dining options was also great from the standard coffee place to premium restaurants include Nobu itself. Red Ginger was great for a late lunch with its range of rice dishes. Hidemasa was perfect for a light dinner if you select from the appetizers and also the Hokkaido Shiyo Ramen was delicious and filling. I also had brunch at Breezes poolside and the fried milkfish with garlic fried rice and egg was a good way to start the day. The pool was also really good especially early morning to swim laps and lay out on the lounges.

I didn't like that the smoke smell from the casino travelled throughout the hotel and stuck to my clothes and hair. I also hoped the other pools were free to access if you stayed at any of the hotels.

Great staff at check-in, room service, pool (at Nuwa), Nobu restaurant and check out. spacious room, good bathroom with one of these Totu toilets, turndown service. small things like putting a bookmarker on the book, or at check out giving a sample of the massage oil used during the massage in the spa.

besides the casino and restaurants, it is “far” away from other areas.

The room was fantastic, the bathroom was great and had an Arab-style bidet (hose) with a nice selection of amenities, and the Hotel's restaurants were truly outstanding especially Nobu. The breakfast (accessible through Hyatt's side) is recommended and worth splurging over.

Staff are all accommodating, special thanks to Judith of Frontdesk and Randy (Bellman) for catering to all our request and assisting us in our needs. Also to Edwin for giving us a room that accommodates PWD, I am traveling with a PWD and the room is really spacious and designed for PWDs, the convenience you provide made our stay extra special. Rooms are clean, beds are very comfortable :)

There are times that elevator smells smoke, lobby area too. though it can't be helped since it's a casino hotel.

i have stayed here a number of times the staff are brilliant very helpful with everything, the management always take time to see you and accommodate any of your needs. great location

unfortunately i had wait 25 mons for my breakfast and was stone cold when arrived

Accommodating staff, nice facilities. Alysa and Carlos of the front desk were nice.

Telephone took a while before being answered.. though it was the peak hour.