This is our second stay. We checked in the same dates last 2022, but one day longer this time. We loved our first stay so we decided to choose this hotel again. We loved the fast check in and checkout procedures. We also liked that our room was big enough and has everything we needed and when we needed anything extra like pillows, towels and hangers, it was provided almost immediately. The staff were nice and polite right from the guards, front office, and other people in the lobby to the housekeeping and the restaurant staff… and the breakfast buffet had good options and variety.

The pillows were a bit too thin for our liking so we asked for extra pillows which were given anyway.

safe and convenient place

cockroach at table napkin

Location, price, added facilities such as kettle, dryer, toiletries. Front desk personnel - ok. Breakfast - i hope they offer waffles/ pancake too

Cleanliness of the hallway. You could see the bits of tissue paper scattered at hallway carpet for days, seems they do not clean (vacuum) the hallway carpet. There was also a used face mask at elevator lobby floor. Floor hallway is stinking / smelling spoiled food. Please clean the carpet at hallways. Cabinet doors for dresser and ref are loose (please tighten the hinges). Small cockroaches can also be seen at tea table.

St Giles is located in the middle of the business area of Makati and well situated to visit all places in Manila area. Staff are extremely friendly and helpful in every way including the staff at breakfast. I recommend this hotel and certainly return for my next stay.

It's is easy to find something to complain about but I really can't think of anything I need to mention. Everything was fine.

We loved that the check in process was fast. The bed and pillows were really comfortable, we slept so well. We informed them beforehand that we were honeymooners and the housekeeping team prepared a cute surprise in our bed. Our bathroom was spacious, had toiletries and hot shower. We requested for extra bath rag which was immediately brought up by housekeeping. The staff were nice especially the staff at the Bayleaf and the guards and bellman. They are the ones we had the most interactions. The food at breakfast had wide selection and really delicious. We loved that the room had its iron and iron board.

The hair drier in our room wasn't working. And we didnt like the carpeted floor but we loved our stay nonetheless.

Staff are extremely friendly. Location is very convenient. Price is reasonable.

Just the towels are hard and rough.

I can say one of the best compare to others. Nice people, although they are stress from accommodating people, they still tend to be joyful, very kind and still do their job. They exceeded my expectations compare to common hotel staffs. Facilities are nice. There are still in need of improvements in this area but I can still say that it is nice and decent. In parking, need some improvement because it is small but still okay to me. Talking about its price, I think you get what you pay for. Well compensated. Lastly, the cleanliness, great. the rest like location etc. are quite given depending on the place you want to stay that's all overall its 5/5 for me. Definitely gonna refer this to my friends and to anyone. To St Giles hotel staff and management, keep doing what you are doing, it is so great so nice and hope you guys stay the way you are.

Well base on the price, I think it is enough to say (at least to me) that there are somethings that I can "overlook" because of the price.

Booked 2 rooms for husband's bday. Was not expecting they will upgrade our room with bath tub. They even put us on opposite room with our family members so its near to each other. We're thankful for it. I'm glad seeing my family enjoyed our stay. The staff were responsive and courteous. My card got declined when I booked good thing the booking was confirmed and can pay at the property. Thank you St.Giles. 💜

The AC in our room at first was not too cold, called up and engineering fixed it. Still temperature was not that cold but enough to keep us comfortable. Thank you for the prompt assistance.

The location of the hotel was in the very center of Manila. There were lots of good ethnic restaurants around. The general atmosphere of the hotel was very good. Employees were very friendly.

It wasn't good that the gym closed at 7pm. Also, the food and drinks they offered at breakfast were limited. I have not come across a mango service at a hotel in a tropical country 🤣

It was a beautiful lobby and the staff in the lobby, the doorman etc were so polite and helpful. Really nice experience from them.

We had to pay cash when we were there even though I was emailed saying it would come from my account which would have been better as that is what we had planned for.