Room are nice House keeping staff are very professional and friendly. Pool very nice and clean Staff are friendly.

Breakfast is Average not so delicious. But all staff in the Copa de Manila are very Professional and Friendly. We have a Lunch there with my Friends 6 of us. we order Kare Kare too Hard and Chewy, Pancit Malabon The worst pancit that i ever taste,inihaw na liempo with fish too much vinegar.the one that really good is the Sisig.The check in why we need to wait until 1:30 pm to be accomodate.like Balikbayan that come straight from the Airport will arrive at your Hotel about 7am and wait 6 hours before we are accomodate.Thank you.

The hotel is over all a very nice hotel. Right across the street is a mall where you can get everything from massage to a hammer. Staff is fine, we didn't have much communication with desk staff, but we felt very welcome at the pool bar. The hotel is very clean.

The breakfast was "OK" - I am used to more variety and I need to know what is in the food I'm going to eat, but there were no such information given. Of course I could have asked.. The rooms are not at all soundproof, when the vacumer was on outside the door it felt like it was inside the room. Somewhere near our room people were having fun, wich is good for them, but we couldn't sleep due to all the noise that we heard over to our room.

The property is immaculate and very clean, there’s have good security everywhere which is very good for us. Bed is very comfortable with city view

The room is too cold with full air conditioning on even tho we have adjusted the room temperature but still very cold. The facilities such as sugar, coffee sachets is not enough, no milk and no tea bag sachet in the room, we hoping the management property at the hotel considering to put good quality coffee and tea bag in the room hotel. We stayed for two nights, first day we have hot water in the bathroom but the second days no hot water in the bathroom. We tried to figure out maybe the housekeeping turn off the hit after cleaning still can’t find out how to turn on the hot water system. So I have showered with cold water.

The staff were really friendly, attentive and met our every need (the security guards, the bell boys, the receptionists, the cleaners, the waiters, the room service attendants). Thank you for making our stay comfortable. The buffet breakfast was great (it would be good to see some rotation in the menu). The cafe style coffee was yummy and worth the extra cost, although some of the waiters make coffee better than others (Kris' coffee was the best :)). The room service food was also great, the sinigang was delicious and the cost was reasonable. The facilities are also great with a pool, gym, spa (although closed) and live band performing at the bar and the whole building stayed nice and cool throughout the day.

We found a few small bugs on our first room the executive suite, but I was willing to forgive this given the location and difficulty to keep it 100% bug free. Our second room had no bugs.

Joel, and his team Patrick, Luke Kenneth, provided great service and seemed to take that extra bit of care to ensure all our luggage was secure and well managed. The pool staff, particularly the lifeguard did a great job ensuring the amenity of the area and safety of everyone in the pool. This was the second time within 3 weeks that we stayed here. having a major shopping mall across the road is very convenient. Happy to recommend this hotel

breakfast was very ordinary and seemed disorganised. If breakfast can be disorganised then this is the amusing and consistent standard that has been adopted. We stopped counting the number of times an apology was offered for minor things.

Everything was more than perfect!!! People,atmosphere, location, breakfast, my room generally. Plus i had an opportunity to storage my luggage for a week there, and it was very useful option too. I stayed there twice, and both rooms were clean and spacious

The staff were super friendly and catered to our needs. The location of the resort is in front of a major shopping mall as well as connected to a casino if you enjoy gambling (which we didn't do) The rooms had enough space, and plenty of security so you feel safe.

Nothing

The decor is beautiful. The hotel lobby is clean and the cleaning staff frequently polishes and wipes down the lobby. The room was comfortable, with extra amenities in the bathroom. The breakfast buffet was excellent. I arrived about 5 minutes after closing time, but the staff allowed me to eat. I really appreciated them allowing me to eat.

The hotel should, in my opinion, offer free or highly discounted, airport transportation. A guest going from the airport to the hotel must negotiate 'grab taxi' rates or use a metered taxi, which are scarce. A guest going to the airport has to either use a 'grab taxi' or pay almost 6 times more to take the hotel transportation. A 'grab taxi' is similar to Uber, or other similar transportation service.

Everything was really good

I ordered a taxi from the desk and the taxi was really incompetent, and run 1h30 across town and try to scam me. He ask 2000 and I paid 700 after négociation and the ride with grab was 30 minutes. Don't trust taxis, I had to pay the gasoline on the way and the payroll on my ride... Use grab if you can. I understand that it's not the hotel's fault but I need to mention.

Very beautiful hotel. Family friendly, very welcoming. Close to famous landmarks. SM is nearby - useful.

There seemed to be a strong smell of cigarettes near to the lifts, in the main ground atrium. Assuming this is linked to the smoking area in the casino. Hotel would benefit from looking in to this to keep up the good standards elsewhere in the hotel.