From the moment we enter the hotel, the Guard , Lobby Staffs and Waitress already greet us with a smiley face. I celebrated my birthday here, once we got to our UPGRADED ROOM, there is a birthday cake and a letter from the staffs. So cute 😍 the reservation staff who gave us a great view in our Room!! Thank you so much! I love how they treat us in the hotel esp we have an infant and kid with us. On our 2nd day, There was an earthquake but the hotel don’t have any control with that. They still assist us until we got checked out. I love the breakfast menu while a 3 men serenading the other table. Will definitely stay and come back again! Kudos to the Manager on the Lobby and to the lady staff outside, since there was an earthquake they ask us “Kamusta po ma’am” “Do you need a medical assistance?” you will feel that they really care to their guests. Love the Hospitality 🥰

the room is a bit old, but still very comfortable to sleep.

Staff were very friendly and helpful. Some went above beyond to help out. Wife had a medical emergency late at night and hotel staff were quick to help organise transportation to the local hospital and made sure everything was ok. Rooms were clean but dated. The buffet breakfast was very good. Good selection of food and spacious eating areas. Their was also a trio of muscians who went table by table and taking song requests which made breakfast more enjoyable. Location of the hotel is quite good. Right next to sky ranch and can be acessed directly from the hotel property. The views of the hotel are very nice as well. And plenty of spots to take nice photos.

Rooms look like they haven't been renovated in a while. Showing quite a bit of wear and tear. Looks like the pictures but just older. Found it a bit weird that you had to book a time to use the pool and gym.

we had the suite overlooking the lake and volcano , the staff made the place enjoyable especially Cristalle at reception who kept in contact with us the entire stay, she is a gem and a credit to the hotel.

staffing outside for drinks could've been open or available more, it was a bit cold some of the late afternoons/ early evenings however we would've loved to sit by and gaze at the view instead of being inside the lovely lobby bar. The restaurant near the small golf green was a bit expensive for what it offered and they need to know what a real carbonara consists of :) Loved breakfast but would've liked more fruit options

Stunning view of Taal Lake and Volcano. Overall very clean and nice facilities. The staff are extremely welcoming and accommodating - Fahad looked after us at concierge. We really enjoyed the weekend BBQ on the terrace and dinner at Taza.

The pool was not temperature controlled, and slightly chilly (might have been due to the rainy season, and they weren’t expecting many guests to use it). Would also suggest adding some additional safety rails on the terrace.

spacious and clean. connecting rooms water temp and pressure was amazing. breakfast selection was better than some higher end hotels i have stayed in

our tv was purplish in tone. the lcd will go off on that one soon and was hard to watch anything. we didn’t bother bc we’re just there ON. Long walk from ourroom to the lobby or way to the exit. you can park on the mountain wing entrance however there was a filming going on and was foggy so we didn’t see any views of the volcano.

Wow! Taal Vista is so amazing! The view really took my breath away. I loved my quaint room on the mountain side with a patio - the price is incredible for what you get. The food in the restaurant is wonderful, great breakfast buffet and a really great location for Tagaytay - right next to Sky Ranch too! The grounds are so beautiful, the pool is so relaxing - I would highly recommend staying here!

Nothing - it was perfect. Loved this hotel, the stay is so nice and the food is great. It was nice and relaxing.

just walking ditance to sky ranch and beautiful view

Some rooms are not according to standard. We switch room because the room that we got on our first day was very very dirty. Fridge was not working and dirty, The twin bed sheetins was brownish white, and the flooring was just not clean. Towels are already looking overuse. but overall wveryhring was okay.

The room was comfortable well designed, I requested for a room nearer the reception being older but got something farther, I guess limited avail. The breakfast was a little limited options but good enough for me. Overall a nice place with a good view of Taal, cool, near SkyRanch.

The place have nothing that you will not like, the reception was a little harassed with a lot of checking in guest but still manage to smile, most of the staff are accommodating but most seems to be new.

The location is the best selling point of this hotel. The staff are also professional and very experienced. The room that we booked has partial view of the lake but it was enough to really enjoy the Taal volcano

The buffet breakfast spread was limited - not sure if it was due to covid but i wish there are more options. the coffee was good though :) This is an old hotel and the age is already starting to show especially in the rooms so maybe some updating would help. I think there are other hotels in the area that you can get for half the price and still enjoy the view of the lake and within short distance from the cafes and hangout places

most of the staff were topnotch in customer service! accommodating, friendly and very efficient.

we really wanted to try taza (the fresh, organic restaurant) but we were misled with their operating hours. information desk said they were open, we went there and it was closed. we tried the next day and it was the same thing. if they didn’t want service, they should update their own information staff and website schedules.